Wealth Management Sales Assistant

Job Description

JOB INFORMATION

Title:

Wealth Management Sales Assistant

Officer Title:

Grade:

17

FLSA Classification:

Non-Exempt

Date Last Edited:

6/11/2024

Reports To:

Manager Wealth Management Operations

Department:

Wealth Management

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=983

PRIMARY FUNCTION

Perform administrative and sales support duties to ensure the execution of account transactions on behalf of the Financial Consultants to mutual fund/insurance companies.  Provide direct support for financial advisors and wealth managers in serving existing and potential clients. Arrange and coordinate informative and educational seminars for members and clients of Wealth Management.

•

Support Financial Advisors in serving clients by preparing for meetings, investment research, making preliminary financial planning recommendations. Research complex situations and set client expectations, while defining the actions necessary to resolve inquiries promptly.

•

Process and follow up on HVCU submitted Wealth Management referrals.  Schedule appointments and manage Financial Consultants calendars, CRM management and assist the Financial Consultant in preparation for upcoming client meetings.

•

Provide support for the Rep in partnering with Contact Center and branch management to educate employees on the benefits of Wealth Management and grow referrals within the network.

•

Assist assigned financial consultants in managing their book of business by segmenting their clients, identifying client needs and providing direct administrative support tasks, working on behalf of the consultant with the client to maintain updated client records and files.

•

Copy paperwork received from consultants including account applications, investment related documents or checks for overnight delivery to various mutual fund/insurance companies, ensuring accuracy and completion of paperwork, print corresponding air bills.  Create report to record items sent.  Log checks in check log in Compliance with broker/dealer requirements.  Enter notes into client database of all activity related to account.

•

Oversee seminars, secure venues, schedule consultants to appropriate seminar, create Excel Workbook to record and maintain reservations and costs associated.  Prepare seminar material, arrange for delivery and return of material and equipment consultant will use.

•

Maintain Wealth Management client correspondence and update information. Open and distribute daily mail.

•

Assist clients with questions or requests, executing purchases or redemptions when necessary. Oversee maintenance, transfers, and cash management of existing accounts.

•

Submit all advertising related to press releases, business cards, seminars and brochures to Advertising Compliance for approval and keep all approvals in Compliance folder for review during annual audit.

•

Cross train in other functions of the Wealth Management at HVCU Department and perform them as required.

•

Answer phone calls in a professional and courteous manner while providing phone coverage for department, as needed.  Provide information about our services, referring caller to the appropriate Wealth Management Financial Consultant or Credit Union department and resolve operational inquiries with respect, tact and diplomacy.

•

Actively pursue and satisfactorily complete development plans.

•

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

•

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

X

Series 6 or ability to attain within 6 months

X

Series 63 or ability to attain within 6 months

X

NYLAH License

X

Minimum 1 Year

Administrative experience, preferably in a financial institution

X

•

Intermediate verbal, written and presentation skills.

•

Must be able to communicate effectively with Senior Management and members.

•

Must have or acquire complete understanding of the variety of products and services offered by Wealth Management at HVCU

•

Ability to understand and accurately apply intermediate mathematical concepts.

•

Ability to efficiently and effectively handle both external and internal member concerns.

•

Ability to work well collectively and autonomously.

•

Intermediate proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

•

Maintain a high level of attention to detail and accuracy.

•

Ability to multi-task and meet varying deadlines within a fast paced environment.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

25

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Mobility to stand and walk

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

•

May experience occasional job stress in dealing with difficult situations and/or high volume.

•

High energy, high impact atmosphere.

•

There are no significant hazardous conditions.

View Competencies

Sales Support and Administration

Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.

Level 2

1. Provides support to sales personnel according to their selling needs.

2. Responds to basic customer queries in a professional manner.

3. Prepares all oral and written materials, including contracts, proposals and presentations.

4. Maintains customer and sales-related documentation in line with record-keeping requirements.

5. Reports problems that are associated with sales administration.

Sales Tasks and Activities

Knowledge of and the ability to sell an organization's products and services.

Level 2

1. Collects and presents customer feedback to management.

2. Conducts due diligence on new products/services.

3. Participates in a specific sales project, under the guidance of a supervisor.

4. Reports sales issues and considerations to management.

5. Follows sample scripts to attain sales success.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.