Financial Consultant Mass Market

Job Description

JOB INFORMATION

Title:

Financial Consultant Mass Market

Officer Title:

Grade:

NG

FLSA Classification:

Exempt

Date Last Edited:

7/11/2024

Reports To:

Manager Wealth Management Sales

Department:

Wealth Management

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=982

PRIMARY FUNCTION

Present members of HVCU with a growing array of financial services and investment products, while delivering unparalleled value and outstanding service to the members.

•

Grow share of wallet in the existing mass market client base finding their needs and then offering appropriate solutions in a compelling way so the customer sees the value, understands the features and benefits and purchase the solution.

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Drive successful member outcomes by assisting new and existing mass market members through active communication.

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Responsible for meeting and exceeding established revenue goals.

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Strengthen relationships with existing HVCU Wealth Management clients and bring in additional outside assets from these clients.

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Serve as the main point of contact to facilitate trades throughout the transaction process by supporting members with their financial needs.

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Develop expertise on all investment products.

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Liaise with other Wealth Management members, Marketing, Contact Center, and Outbound regarding financial needs of the mass market.

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Host webinars for members.

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Maintain and record detailed notes including next steps/follow-ups during member calls.

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Build excellent working relationships across multiple lines of business and corporate functions to enhance member experience.

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Develop new processes to further automate member workflows and create a seamless experience.

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Additional responsibilities will be determined based on capacity, skill, and interest.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

•

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree

Finance, Business Administration

X

FINRA Registrations SIE, Series 7, 66 required within 6 months of hire.

X

Minimum 5 Years

FINRA Registrations SIE, Series 7, 66 required within 6 months of hire.

X

Minimum 3 Years

Sales experience

X

•

Strong client service orientation with the ability to manage multiple competing priorities.

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Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Advanced verbal, written and presentation skills.

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Must demonstrate strong analytical, communication and interpersonal skills.  

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

30

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Portfolio Management

Knowledge of and ability to utilize the tools, techniques, and acceptable business practices associated with managing a client's securities investments.

Level 3

1. Manages portfolios for multiple or different types of customers.

2. Works with a variety of equity and fixed income instruments.

3. Coaches others on the ideals and rationale behind a customer's portfolio management strategy.

4. Evaluates the risk-return profile of various potential investments.

5. Develops or rebalances extensive portfolios.

6. Analyzes financial statements as a basis for investment recommendations.

KNOWLEDGE OF CUSTOMERS

Knowledge of various types of customers and ability to analyze customer activities, profiles and information.

Level 2

1. Documents customer account records and associated profile and financial information.

2. Interprets information to customers on existing and pending contracts.

3. Maintains and updates tools or techniques for addressing customer needs.

4. Analyzes customer activity reports and presents comments to management.

5. Adheres to organizational protocols and procedures for customers' financial constraints.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.  2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.  3. Integrates core values into the way work is done and how relationships are conducted.  4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.  5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.  2. Adjusts to new or changing assignments, processes, and people.  3. Demonstrates ability to successfully manage multiple tasks and priorities.  4. Demonstrates willingness to listen to other opinions.  5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.  2. Helps others drive tasks to completion as appropriate.  3. Holds self and others accountable for delivering on all commitments.  4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.   5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.  6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.