Quality Assurance Lead

Job Description

JOB INFORMATION

Title:

Quality Assurance Lead

Officer Title:

Grade:

31

FLSA Classification:

Exempt

Date Last Edited:

8/21/2024

Reports To:

Director IT Assurance

Department:

IT

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=958

PRIMARY FUNCTION

The Quality Assurance Lead analyzes business and technical requirements, identifies program/project needs, develops the testing strategy, plan, approach, scenarios, test cases, and performs or coordinates the functional testing and performance testing for the credit union technologies. This position works closely with peers, stakeholders and end users to ensure quality deliverables have technical compatibility and user satisfaction.  The Quality Assurance Lead ensures software testing and QA best practices are built and followed.

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Assist in creating an overall IT quality strategic roadmap and approach to quality assurance that will ensure required performance and functionality of HVCU’s technology and applications.

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Assist in the creation of end-to-end test strategies for testing of major platform and application deployments, upgrades, and maintenance.  Follow best practices for quality assurance processes and perform them in a timely and efficient manner.

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Create quality assurance and testing standards to be adhered to by all HVCU staff.  Educate and guide business users on the importance of quality assurance/testing and their practices.

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Design, develop and maintain automation for validating data to ensure data quality and consistency.

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Lead quality assurance plans to support system integrations, conversions and migrations.

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Partner with HVCU’s Project Management Office in the creation of quality assurance and activities in project plans.

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Provides oversight, guidance and management to testing 3rd parties providing services to HVCU to achieve assurance goals in a cost effective manner.

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Increases team capacity through the use of automated solutions to enable speed and agility in meeting business needs.

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Develop control processes and scorecards to monitor data and reporting issues to produce QA test result reports, in an effort to drive and coordinate issue resolution with responsible parties.

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Ensure solutions within the environment follow established guidelines, policies, and technical frameworks.

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Act as a liaison and collaborate with business clients, technology personnel, and support providers to track and implement business requirements, drive efficient and effective discussions regarding QA best practices and implement strategies throughout the life cycle of projects or process improvements.

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Keep current with technology trends, solutions, and vendors.

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Perform other job-related duties as necessary.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree

Information Technology, Computer Science or related field.

X

Minimum 8 Years

Creation and execution of testing plans/strategies

X

Minimum 5 Years

Work history in a technology field

X

Minimum 5 Years

Work history in Credit Union or Financial Institution

X

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Ability to multi-task and handle varying deadlines within a fast paced work environment.

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Ability to think and act strategically and proactively.

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Advanced analytical skills and experience with Information technology and/or data analysis.

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Ability to understand and accurately apply advanced mathematical concepts

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Must have advanced analytical, communication and interpersonal skills.

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Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Advanced verbal, written and presentation skills.

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Ability to think and plan strategically.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 2

1. Creates a positive team environment by celebrating successes and driving excellence.  2. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments.  3. Effectively communicates the connection between culture and the business strategy.  4. Implements effective strategies and activities that promote long term customer loyalty.  5. Inspires and strives for excellence in all aspects of work including setting high performance goals for oneself and others.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 3

1. Helps others adapt to changing environments and accept new situations.  2. Identifies and elevates process improvements.  3. Leverages prior experience as a help towards handling changing situations.  4. Makes progress in an atmosphere of ambiguity and uncertainty.  5. Recovers from disappointments and setbacks.  6. Works effectively with unstructured teams, situations, or environments.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 3

1.  Coaches others to develop effective techniques for producing expected results.  2. Confirms achievement and acceptance of results to ensure process closure.  3. Escalates unusual findings that could have an impact on future process cycles.  4. Mobilizes group to anticipate likely results expected in future process cycles.  5. Recognizes significant results in ways that sustain employee motivation to achieve.  6. Sets critical work standards and expectations for a group or unit.

Analytical Thinking

Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Level 3

1. Chooses among a diverse set of analytical tools according to the nature of the situation.

2. Identifies many possible causes for a problem based on prior experience and current research.

3. Quantifies the costs, benefits, risks and chances for success before recommending a course of action.

4. Seeks discrepancies and inconsistencies in available information; explains variances.

5. Organizes and prioritizes the sequence of steps to be taken to remedy the situation.

6. Approaches a complex problem by breaking it down into its component parts.

IT Quality Assurance

Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.

Level 3

1. Participates in IT project planning and the development of solutions in quality assurance based on the demand analysis.

2. Establishes testing procedures to ensure quality from a technical perspective.

3. Monitors testing processes and ensures all applications are tested thoroughly before they are released.

4. Controls the QA budget and the timeline for IT project operations.

5. Delivers testing methods utilizing complex automation performance tools for quality assurance.

6. Designs the process for managing quality assurance in large scale IT projects or portfolios.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.