Program Manager

Job Description

JOB INFORMATION

Title:

Program Manager

Officer Title:

AVP

Grade:

30

FLSA Classification:

Exempt

Date Last Edited:

9/21/2023

Reports To:

Director of Project Management Office

Department:

Project Management Office

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=928

PRIMARY FUNCTION

Lead and manage the planning, execution, and delivery of highly complex, large or extra-large programs consisting of multiple interconnected projects and Request for Proposal (RFP) initiatives.

•

Define program objectives, scope, success criteria, and resource requirements, ensuring alignment with organizational goals and strategic initiatives.

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Maintain accurate and up-to-date program documentation, including program charters, plans, schedules, budgets, change requests, and lessons learned.

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Develop comprehensive program plans, including work breakdown structures, timelines, milestones, resource allocations, and risk management strategies.

•

Collaborate with resource managers to identify and allocate resources with the required skills and expertise for program execution, and monitors resource utilization, availability, and budget, ensuring optimal resource allocation.

•

Provide strategic direction and guidance to program teams, fostering collaboration and maintaining a focus on program objectives and outcomes.

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Build and maintain strong relationships with key stakeholders, ensuring effective communication, collaboration, and alignment throughout the program lifecycle.

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Identify and address resource constraints or skill gaps, proactively mitigating risks and optimizing program outcomes.

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Monitor program performance, evaluate progress against objectives, and implement corrective actions as needed to keep the program on track.

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Provide regular updates on program progress, risks, dependencies, and achievements, addressing concerns and managing expectations. Prepare and present regular program status reports to stakeholders and senior leadership, highlighting key milestones, risks, achievements, and financial performance.

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Identify, assess, and manage program-level risks and issues, developing and implementing mitigation and contingency plans. Facilitate the resolution of critical risks and issues, escalating them to the appropriate stakeholders as necessary.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

•

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Business Administration or related field

X

Project Management Professional (PMP) or other relevant certifications

X

Minimum 3 Years

Management

X

Minimum 3 Years

Program management

X

•

Ability to deliver high quality documentation paying attention to detail.

•

Ability to persuade through consensus building.

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Ability to quickly grasp complex technical concepts and make them easily understandable

•

Action-oriented with ability to deliver timely and positive results.

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Ability to successfully lead and deliver complex programs within an enterprise environment.

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Advanced verbal, written and presentation skills.

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Exceptional leadership and strategic thinking abilities, with the capability to inspire and motivate program teams.

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Strong knowledge of project management methodologies, frameworks and practices.

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Excellent communication, negotiation, and stakeholder management skills, with the ability to collaborate effectively with stakeholders at all levels.

•

Proficient in using project management software and tools

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Frequently

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Frequently

Accommodate a flexible schedule to meet business needs including evenings and weekends.

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

•

May experience occasional job stress in response to job demands.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.  

2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.

3. Implements the organization’s workforce development/planning strategies within business units.

4. Makes well-informed, effective and timely decisions, even when data is limited.

5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.

2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.

3. Establishes best practices for internal and external service excellence.

4. Monitors industry for trends in enhancing member service with special attention to financial services.

5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.

2. Implements specific policies or practices based on laws or regulations governing these practices.

3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.

5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.

2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.

3. Develops new insights into situations; questions conventional approaches.

4. Implement change initiatives so as to minimize adverse impacts on people.

5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

Quality Management

Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.

Level 4

1. Consults on quality metrics, practices, guidelines, policies, and procedures.

2. Directs development of quality guidelines, policies, and procedures.

3. Works with organization's executives to establish appropriate approach to quality management.

4. Assesses industry and marketplace for quality management best practices and tools.

5. Monitors organization and industry experience, and identifies improvement opportunities.

6. Raises awareness of the impact of quality management on the bottom line.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Federal Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Federal Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.