Lending Origination Specialist

Job Description

JOB INFORMATION

Title:

Lending Origination Specialist

Officer Title:

Grade:

19

FLSA Classification:

Non-Exempt

Date Last Edited:

9/20/2024

Reports To:

Director Mortgage Loan Origination

Department:

Lending Origination

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1030

PRIMARY FUNCTION

Support the Loan Origination department by performing various duties and special projects related to residential and commercial sales and operations. Create and send disclosures out on behalf of the Loan Origination team and assist with processing required documentation. Serve as a liaison between the Loan Origination team and other involved parties regarding loan status, in an effort to expedite the loan process. The Lending Originations Specialist will review and assign Synapsys & Contact Center referrals, as well as internet applications and handle application overflow when necessary.

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Ensure all necessary disclosures are provided to the borrower as required. Provide administrative support in the collection and preparation of complete and accurate loan applications.

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Provide exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements. Answer general mortgage related call center & member questions.

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Communicate with the Loan Origination team as needed regarding the status of loans in process.

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Assist the Loan Origination team with completion of rate locks, and uploading of required documentation to application in origination system.

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Review appropriate reports and send reminders to the Loan Origination team on upcoming rate lock expirations as well as, disclose files, within the required 3 day time frame.

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Maintain accurate loan files and promote quality control measurements and KPIs.

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Work on incomplete applications, as daily capacity permits. Assign daily intranet mortgage applications to appropriate department team members, as well as Synapsys and Contact center referrals for immediate follow up. Handle application overflow when volume necessitates.

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Provide administrative support to Loan Originations leadership by scheduling and coordinating monthly meetings, keeping staff timecards, tracking quarterly compliance completion and onboarding new staff.

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Responsible for creating and maintaining department SOPs( Standard Operating Procedures).

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Answer Call Center calls, and transfer to appropriate Loan Origination team member as well as check E-Fax daily and route documents to the Loan Origination team, or processor for review.

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Assists the Loan Origination management team with administrative and clerical tasks, such as MTD/YTD application and funding reports, or any production reports as needed.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

X

Associate’s Degree

X

Registration with the National Mortgage Licensing System and Registry (NMLS)

X

Minimum 2 Years

Experience in Financial Services

X

Mortgage lending experience

X

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Ability to communicate effectively with internal and external customers in person, and via telephone and email, as well as effectively communicate with management.

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Ability to multi-task and handle varying deadlines within a fast paced work environment.

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Ability to read, understand and interpret documents, procedures and policies.

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Ability to understand and apply basic mathematical concepts.

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Intermediate level of knowledge of secondary market guidelines and compliance requirements.

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Intermediate proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Must demonstrate strong analytical, communication and interpersonal skills.

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Ability to deal with a variety of members and situations.

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Advanced verbal, written and presentation skills.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

25

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in response to job demands.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Mortgage Products

Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations.

Level 2

1. Works with customers on the mortgage application process.

2. Answers typical customer questions about various types of mortgages.

3. Explains and documents the mortgage payment process and terms for specific transactions.

4. Accesses technology-based applications to research customer inquiries.

5. Explains the purpose and relevance of required record-keeping practices.

Understanding Customer Needs

Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

Level 3

1. Oversees analysis of customers' needs and proposes coverage and terms.

2. Consults knowledgeable third parties to gain insight into customer needs.

3. Utilizes technology-based tools to graphically illustrate customers' needs.

4. Recommends the specific types of products appropriate for a customer.

5. Advises others on how to effectively get customers to accurately and thoroughly reveal their needs and priorities.

6. Facilitates the sales and negotiation process by making appropriate and prompt recommendations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.