Manager, Facilities Maintenance

Job Description

JOB INFORMATION

Title:

Manager, Facilities Maintenance

Officer Title:

Grade:

27

FLSA Classification:

Exempt

Date Last Edited:

8/16/2024

Reports To:

Director Facilities & Physical Security

Department:

Physical Operations and Security

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=753

PRIMARY FUNCTION

Manage properties, physical security and daily operations, including after-hour (24 hours per day/7 days per week) calls of the General Services Department.  Oversee General Services operating budget, assist with major building projects and Disaster Recovery Plan.

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Responsible for the daily operations of the General Services Department, including after-hour calls (24/7) as they arise. Respond and direct necessary support and resources to an emergency, including but not limited to, fire, first aid, building systems failure, breakdown, power outages, etc. Respond rapidly to any operational issues uncovered during property inspections.

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Maintain all buildings and grounds owned by HVCU, directing staff and vendors and overseeing upkeep of HVAC systems, equipment and supplies. Ensure physical safety and security of all facilities, as well as adherence to all Federal and State Laws (i.e. OSHA, ATM Safety, ADA, etc.).

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Interview, hire, manage and develop department staff.  Set staff goals and monitor performance to goals. Conduct regular department and one-on-one meetings to communicate organizational and/or departmental changes, updates and process improvements as well as to collaborate with employees on their on-going development plans.

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Assist the AVP, General Services and Physical Sec Officer with complex projects involving new construction, building renovations and relocations. Ensure adherence to budget and schedule. Attend municipal planning board meetings, as needed.

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Manage vendor relationships. Ensure deadlines are met and quality of service is maintained. Conduct vendor analysis to measure competitiveness and recommend changes or modifications, as necessary, for management review. Negotiate vendor contracts and present recommendations for Management approval.

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Organize and conduct fire and emergency drills at all Credit Union facilities.  Provide remedial correction when required.

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Ensure appropriate departmental policies and procedures are developed, maintained and followed.

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Manage tenant relationships and property maintenance for tenant occupied buildings, and foreclosure properties.

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Provide recommendations for departmental expenditures and participate in the annual budget process.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Facilities Management

X

Valid driver's license

X

Minimum 3 Years

Managerial experience

X

Minimum 5 Years

HVAC, Electrical, Plumbing and/or Site Work

X

Minimum 3 Years

Facilities Operations

X

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Must have ability to effectively supervise staff and projects.

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Advanced verbal and written skills.

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Ability to read, understand and interpret documents, procedures and policies.

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Advanced customer/vendor relation skills.

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Advanced negotiation and presentation skills.

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Must have ability to effectively supervise staff and projects.

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Ability to multi-task and handle varying deadlines within a fast-paced work environment.

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Ability to read and understand blue prints, CAD and drawings and other schematics.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

50

Frequently

Travel outside of work location to provide applicable technical/physical support

Occasionally

Travel outside of work location to cover in other locations and to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Frequently

Mobility to stand and walk

Constantly

Able to respond to after-hours calls for maintenance/technical issues

WORK ENVIRONMENT

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Typically the noise level in the work environment is moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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Equipment including, but not limited to, power tools and hand tools.

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Works at times in hazardous working conditions.

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Works in high, exposed places.

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Works in various temperatures and weather conditions.

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Works in confined spaces.

View Competencies

Facilities Managment TLM

Knowledge of the full spectrum of facilities management activities; ability to maintain, care for and develop commercial and physical facilities.

Level 2

1. Monitors and maintains the physical requirements of a facility.

2. Interfaces with local utilities and air conditioning, telephone and cabling contractors.

3. Evaluates compliance with OSHA guidelines and reports discrepancies.

4. Identifies potential safety risks and notifies appropriate personnel.

5. Works with facilities-related reports and follows record-keeping requirements.

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.  

2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.

3. Implements the organization’s workforce development/planning strategies within business units.

4. Makes well-informed, effective and timely decisions, even when data is limited.

5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.

2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.

3. Establishes best practices for internal and external service excellence.

4. Monitors industry for trends in enhancing member service with special attention to financial services.

5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.

2. Implements specific policies or practices based on laws or regulations governing these practices.

3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.

5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.

2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.

3. Develops new insights into situations; questions conventional approaches.

4. Implement change initiatives so as to minimize adverse impacts on people.

5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.