Fraud Specialist I

Job Description

JOB INFORMATION

Title:

Fraud Specialist I

Officer Title:

Grade:

17

FLSA Classification:

Non-Exempt

Date Last Edited:

11/14/2024

Reports To:

Supervisor Risk Mitigation Fraud

Department:

Risk Mitigation

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=201

PRIMARY FUNCTION

Responsible for the investigation of fraudulent, illegal or improper activities committed by or against members, and the prevention and recovery of losses caused by such activity.

•

Investigate alerts or notifications produced within fraud analytics software, and other daily reports, related to potential misuse or abuse of products and services such as account and deposit fraud, wire fraud, loan fraud and identity theft.

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Track fraud losses and trends and maintain related logs or cases within the fraud analytics software and core system.

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Contact all levels of law enforcement on matters related to fraudulent, illegal or improper activities.  This includes, but is not limited to, the exchange of information, obtaining of warrants and appearance in court as a representative of the Credit Union.  Maintain complete files of fraudulent accounts.

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Serve as a resource for other Credit Union employees with fraud-related questions/concerns.

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Recommend appropriate punitive or disciplinary action and restitution to affected members.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

X

Associate’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

X

Minimum 2 Years

Fraud detection, customer service or financial services operations experience or equivalent

X

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Ability to read, understand and interpret documents, procedures and policies.

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Ability to multi-task and handle varying deadlines within a fast paced work environment.

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Advanced organization and prioritization skills.

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Advanced verbal and written skills and presentation skills

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Must be able to effectively and professionally represent the Credit Union in a court of law.

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Ability to understand and accurately apply basic mathematical concepts.

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Basic proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Must be able to communicate effectively with internal and external customers.

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Ability to learn tasks and accurately identify fraud while researching account activity and monitoring report data.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

Anti-money Laundering Policies and Procedures

Knowledge of and ability to prevent or report money laundering activities in banking and finance services.

Level 1

1. Describes the basic concepts and objectives of anti-money laundering.

2. Explains organizational anti-money laundering guidelines and policies.

3. Cites examples of common types of money laundering.

4. Gathers information on successful anti-money laundering cases for compliance documentation.

Data Gathering and Reporting

Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.

Level 1

1. Applies basic data-gathering methodologies.

2. Identifies the key objectives of gathering data.

3. Describes alternative data-gathering techniques and tools.

4. Identifies key sources of needed information.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.