Real Estate Processor II

Job Description

JOB INFORMATION

Title:

Real Estate Processor II

Officer Title:

Grade:

18

FLSA Classification:

Non-Exempt

Date Last Edited:

11/14/2024

Reports To:

Department:

Real Estate Lending Operations

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=734

PRIMARY FUNCTION

Experienced processor with a strong analytical ability to assess conventional and government residential mortgage applications based on a thorough knowledge of real estate lending products, automated underwriting and secondary market investor guidelines.  Responsible for adherence to real estate lending compliance guidelines.  Adhere to Credit Union standards for member satisfaction, service, accuracy, quality, and supports HVCU Value Proposition and Core Values.

•

Assist supervisor in new loan assignment, pipeline management and daily workflow prioritization.

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Initiate introductory member contact for new applications assigned, communicating mortgage process overview and outstanding documentation.  Remain a key point of contact for the member from application submission through closing.

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Activates and initiates services for new residential mortgage loan applications.  Performs follow-up on outstanding documents with members, appraisers, attorneys and other parties for existing residential mortgage loan applications in process.

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Generate loan documents and prepares the mortgage file for underwriting.

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Maintain enhanced  knowledge of secondary market guidelines and state and federal compliance regulations.

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Review all loan information, including, but not limited to credit reports, appraisal reports, contract of sale, income and asset documentation to confirm accuracy of information in the loan origination system.   Validate the findings of automated underwriting systems pursuant to Credit Union and secondary market requirements.

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Issue documents required by TRID, including re-disclosure for any change of circumstance that occurs within processing.

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Interpret computer system in order to accurately respond to member inquiries regarding their existing and pending residential mortgage loan applications.

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Responsible for reconciliation of departmental general ledger expense accounts used for mortgage closing costs and fees.

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Responsible for training processing staff on new products and changes in procedures in addition to providing training to orientate new staff.

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Monitor FHLB first time home buyer grant program process, act as liaison with Housing Counseling Agencies and FHLB.  Train processing staff on FHLB first time home buyer grant program process and procedures.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

X

Registration with the National Mortgage Licensing System and Registry (NMLS)

X

Minimum 2 Years

Secondary Market mortgage processing or underwriting

X

Minimum 1 Year

Customer service in a financial institution or retail environment

X

Minimum 1 Year

Automated mortgage processing system

X

Telephone sales or service in a financial institution

X

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Ability to positively interact with the public.

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Ability to read, understand and interpret documents, procedures and policies.

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Broad understanding of credit fundamentals, reals estate products, secondary markets, processing policies, procedures and all governing regulatory laws and guidelines.

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Demonstrate initiative to solve problems and improve internal service using Lean concepts.

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Intermediate verbal, written and presentation skills.

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Ability to understand and accurately apply basic mathematical concepts.

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Excellent verbal and written communication skills.

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Demonstrate initiative to solve problems and improve service for both internal and external members.

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Broad understanding of credit fundamentals, reals estate products, secondary markets, processing policies, procedures and all governing regulatory laws and guidelines.

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Demonstrated sense of urgency, quality orientation and attention to detail.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Works rotating shifts as needed and has flexibility to work additional hours including nights, weekends and holidays as required.

WORK ENVIRONMENT

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Typically the noise level in the work environment is moderate to high.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

OPERATIONS - BACK OFFICE

Knowledge of and ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.

Level 2

1. Works in one or more 'back office' operations departments.

2. Analyzes overall daily, weekly, monthly, and annual production requirements.

3. Implement operation workflow in accordance with specific business rules.

4. Assesses the performance of tools and equipment used in a specific operations area.

5. Explains major operations functions and their inter-relationships.

Mortgage Products

Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations.

Level 3

1. Works with different types of residential and commercial mortgages.

2. Consults with customers on choosing specific products to meet their financial goals.

3. Advises others on the pros and cons of each type of mortgage product.

4. Coaches on why and how to price bundle mortgages to a third-party lender.

5. Evaluates the profit and loss potential for various types of mortgages.

6. Trains others on utilizing tools and techniques for evaluating and managing risk.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.