Mortgage Loan Originator

Job Description

JOB INFORMATION

Title:

Mortgage Loan Originator

Officer Title:

Grade:

00

FLSA Classification:

Non-Exempt

Date Last Edited:

7/12/2024

Reports To:

Department:

Lending Origination

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=997

PRIMARY FUNCTION

Sales position responsible for presenting and selling specific mortgage loan programs to members and potential members that are appropriate for their individual financial circumstances.  This position assists in completing the process of obtaining a mortgage loan in accordance with Credit Union and regulatory guidelines. The Mortgage Loan Officer will be responsible for developing new business opportunities through networking, such as realtor relations, meet or exceed established member service levels, loan quality and loan production goals.

•

Responsible for the development and maintenance of external relationships for referral sources within the community including, but not limited to, realtors, builders and other affinity groups. Utilize various techniques including cold-calling, letter writing and group presentations. Attend functions relative to the position to build rapport within the community.

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Provide excellent member service by responding to and following up on customer inquiries and leads from all sources based on HVCU’s service agreement. Responsible for managing a flexible work schedule, which allows for meeting members and potential members, as well as, networking and other relevant events.

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Recommend Credit Union mortgage loan products to members that would best serve them, advising them of the risks and benefits of the loan alternatives, including options and variables involved.

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Maintain superior knowledge of the variety of mortgage loan products and services offered and attend meetings and training programs as required by the Credit Union in order to maintain this level of experience and knowledge.

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Collect and analyze member’s financial information and assess their financial circumstances to determine whether the member and the property qualify for a particular loan; this includes member’s income, assets, investments, debts, credit history as well as characteristics of the property and other pertinent information.

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Follow up with members as necessary to obtain required documentation. Provide assistance as required to the Processing and/or Underwriting areas in order to ensure a quality loan decision.

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Based on member need, identify opportunities for referral to other Credit Union products and services including, but not limited to, Hudson Valley Credit Union Insurance Services, HVCU Financial Services, HVCU Business Services and HVCU branch services.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Associate’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

X

Bachelor’s Degree

X

Registration with the National Mortgage Licensing System and Registry (NMLS)

X

Valid driver’s license

X

Minimum 2 Years

Experience in financial services

X

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Ability to communicate effectively with internal and external customers in person, and via telephone and email, as well as effectively communicate with management.

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Ability to multi-task and handle varying deadlines within a fast paced work environment.

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Ability to read, understand and interpret documents, procedures and policies.

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Ability to understand and apply basic mathematical concepts.

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Ability to work well collectively and autonomously.

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Advanced networking, customer and member service skills

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Advanced verbal, written and presentation skills.

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Intermediate level of knowledge of secondary market guidelines and compliance requirements.

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Intermediate proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Must demonstrate strong analytical, communication and interpersonal skills.

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Ability to deal with a variety of members and situations.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Travel outside of work location to meet with prospective applicants and members

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Accommodate a flexible schedule to meet business needs including evenings and weekends.

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in response to job demands.

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High energy, high impact atmosphere.

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Frequently travel significant distances. Estimated travel 30% - 40%.

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There are no significant hazardous conditions.

View Competencies

Prospecting

Knowledge of and the ability to identify and engage potential customers in the market.

Level 4

1. Leads in exploring new ways to reach potential customers in the market.

2. Consults on the full spectrum of prospecting activities, tools and techniques.

3. Forecasts trends in the current market and how they may affect the organization.

4. Leads discussions on problems and solutions in a range of prospecting cases.

5. Develops prospecting standards for the industry.

6. Creates and implements strategies and plans for joint-venture prospecting and alliances.

Understanding Customer Needs

Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

Level 3

1. Oversees analysis of customers' needs and proposes coverage and terms.

2. Consults knowledgeable third parties to gain insight into customer needs.

3. Utilizes technology-based tools to graphically illustrate customers' needs.

4. Recommends the specific types of products appropriate for a customer.

5. Advises others on how to effectively get customers to accurately and thoroughly reveal their needs and priorities.

6. Facilitates the sales and negotiation process by making appropriate and prompt recommendations.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.