Consumer Loan Underwriter I

Job Description

JOB INFORMATION

Title:

Consumer Loan Underwriter I

Officer Title:

Grade:

18.5

FLSA Classification:

Non-Exempt

Date Last Edited:

6/13/2023

Reports To:

Supervisor Consumer Loan Underwriting

Department:

Consumer Lending Operations

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=615

PRIMARY FUNCTION

Make independent loan decisions by approving, denying and counter-offering consumer loans in accordance with loan policies and guidelines.

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Make independent loan decisions by approving, denying and counter-offering consumer loans in accordance with prudent industry best practices.  May make decisions in the best interest of the Credit Unions desire to serve our members and risk tolerance. Communicate the decision to members, directly and indirectly.  Document loan exceptions thoroughly.

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Ensure that documents required by Truth in Lending are issued in accordance with current regulations.

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Responsible for data integrity in all consumer loan systems.

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Responsible for entering thorough comments in loan systems to support the follow-up and document authentication practices.

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Handle member interactions and internal customers over the phone, in writing or in person in a timely, professional manner.

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Maintain satisfactory level of technical knowledge and professional skill to keep up with current developments and changes in regulations.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

X

Minimum 1 Year

Underwriting experience in consumer lending preferred

X

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Ability to accurately perform basic mathematical functions.

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Ability to utilize HVFCU systems to accurately respond to member inquires regarding account and loan information.

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Ability to read, understand and interpret documents, procedures and policies.

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Ability to work in a fast-paced environment and deal with a variety of internal/external customer and vendor situations.

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Advanced organization and prioritization skills.

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Must be able to work independently during extended hours and make sound lending decisions.

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Basic proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Ability to multi-task and handle varying deadlines within a fast-paced work environment.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Work extended hours, including evenings, weekends, and holidays as needed

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in response to job demands.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Credit Analysis and Verification

Knowledge of and ability to utilize tools, techniques and practices for determining the credit-worthiness of an applicant.

Level 2

1. Works as a member of a credit analysis department.

2. Resolves common types of credit risk issues.

3. Implements relevant internal and external procedures and regulations for credit analysis.

4. Utilizes the steps and requirements of the analysis and verification process.

5. Categorizes common measures of risk levels and credit-worthiness.

Loan origination

Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.

Level 2

1. Performs customer service with regard to loan application processes.

2. Verifies collected customer loan information to ensure accuracy.

3. Prepares credit risk reports for management.

4. Maintains and updates information in various application channels and loan origination systems.

5. Participates in optimizing loan origination workflow.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.