Consumer Loan Processor

Job Description

JOB INFORMATION

Title:

Consumer Loan Processor

Officer Title:

Grade:

16

FLSA Classification:

Non-Exempt

Date Last Edited:

5/6/2021

Reports To:

Supervisor Consumer Loan Processing

Department:

Consumer Lending Operations

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=612

PRIMARY FUNCTION

Process and fund direct and indirect consumer loan applications to meet the established credit union service standards and promote loan growth. Make process and procedure recommendations to improve efficiencies within the department in order to create a better overall experience for internal and external members.

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Review loan packages and documents for accuracy, prepares final loan package for funding.

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Input and verify funding data into the consumer loans origination system to ensure the loan is funded in accordance with lending policies and procedures, disburses loan proceeds and performs associated system maintenance.

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Issue documents required by Truth in Lending and RESPA.

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Operate multiple computer systems in order to accurately respond to dealer, staff and member inquiries regarding existing and pending consumer loan applications.

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Perform follow-up on outstanding documents for existing consumer loan applications in process via Direct and Indirect channels to ensure member satisfaction.

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Recommend process and product improvements to enhance member experience and eliminate waste.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

X

Minimum 1 Year

Customer service work history in a Credit Union or Financial Institution

X

Consumer lending processing work history

X

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Ability to positively interact with the public.

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Ability to read, understand and interpret documents, procedures and policies.

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Ability to work in a fast-paced environment and deal with a variety of internal/external customer and vendor situations.

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Demonstrate initiative to solve problems and improve internal service using Lean concepts.

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Intermediate verbal, written and presentation skills.

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Ability to understand and accurately apply basic mathematical concepts.

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Demonstrate initiative to solve problems and improve service for both internal and external members

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10 lbs.

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Works rotating shifts as needed and has flexibility to work additional hours including nights, weekends and holidays as required.

WORK ENVIRONMENT

•

Typically the noise level in the work environment is moderate to high.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Document Management

Knowledge of and ability to store, categorize and update an organization's documents in order to ensure the security, effectiveness and integrity of business information.

Level 3

1. Compares features and functions among multiple document management products and technologies.

2. Trains others on using advanced management features and products.

3. Evaluates key issues and considerations for static and dynamic document management.

4. Details and operates specific requirements on content management, archiving and audit trails.

5. Contributes to defining document management processes, procedures and standards.

6. Consults to others on integrating document management systems with imaging applications.

Accuracy and Attention to Detail

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Level 3

1. Processes large quantities of detailed information with high levels of accuracy.

2. Productively balances speed and accuracy.

3. Implements a variety of cross-checking approaches and mechanisms.

4. Evaluates and makes contributions to best practices.

5. Demonstrates expertise in quality assurance tools, techniques, and standards.

6. Employs techniques for motivating personnel to meet or exceed accuracy goals.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.