Commercial Workout Manager

Job Description

JOB INFORMATION

Title:

Commercial Workout Manager

Officer Title:

AVP

Grade:

30

FLSA Classification:

Exempt

Date Last Edited:

12/8/2025

Reports To:

Chief Credit Officer

Department:

Legal/Compliance

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1212

PRIMARY FUNCTION

The primary function of this role is to manage and optimize HVCU's commercial lending portfolio by developing, recommending, and implementing effective workout strategies for commercial loans and mortgages. This includes monitoring accounts to ensure timely debt repayment or strategic asset liquidation, with the goal of minimizing loss and maximizing recovery. The position involves thorough analysis of loan accounts to determine optimal resolutions while maintaining strict compliance with federal and state regulations as well as HVCU policies. Additional duties include conducting site visits, participating in member meetings, and providing ongoing support to the Director of Member Debt Solutions and the Chief Credit Officer.

•

Oversee a portfolio of criticized/classified small business, SBA, participation, and commercial loans, ensuring effective resolution and performance tracking.

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Lead workout strategies for distressed commercial loans, including restructuring, repayment plans, and asset liquidation to mitigate risk and maximize recovery.

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Conduct in-depth financial reviews of borrowers and guarantors, assess repayment capacity, and prepare thorough credit presentations aligned with HVCU standards.

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Perform detailed underwriting and present workout proposals and renewals, including full documentation of borrower financials and collateral.

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Negotiate repayment agreements with borrowers and work closely with legal counsel to ensure compliance with regulatory and internal policies.

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Collaborate with the finance team to evaluate criticized and classified assets rated 6 or worse, supporting impairment analysis and determining specific reserve requirements.

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Collaborate with internal teams and external professionals (e.g., appraisers, brokers, consultants) to support loan recovery and optimize collateral value.

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Prepare monthly watch list reports, lead portfolio review meetings, and provide impairment analyses to support reserve adequacy and risk management.

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Ensure adherence to state and federal regulations and internal guidelines while staying informed on market trends and regulatory developments impacting commercial lending.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

X

Minimum 5 Years

Commercial credit (underwriting, credit risk management, workout).

X

Minimum 2 Years

Direct commercial lending experience

X

SBA loan origination experience

X

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Ability to communicate effectively with internal and external customers in person, and via telephone and email, as well as effectively communicate with management.

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Have solid business credit skills and general accounting knowledge with the ability to spread and objectively analyze financial statements.

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Proficient with MS Office, Word, Excel and PowerPoint.

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Ability to work in a fast-paced environment and deal with a variety of internal/external customer and vendor

situations.

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Ability to read, understand and interpret documents, procedures and policies.

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Ability to understand and accurately apply intermediate mathematical concepts.

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Advanced verbal, written, presentation and negotiation skills.

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Maintain a high level attention to detail and accuracy.

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Ability to understand and accurately apply basic mathematical concepts.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Occasionally

Travel outside of work location to meet with prospective applicants and members

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Work extended hours, including evenings, weekends, and holidays as needed

WORK ENVIRONMENT

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Typically the noise level in the work environment is moderate to high.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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Standard office equipment including, but not limited to, a computer, telephone, copy/fax machines, etc.

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There are no significant hazardous conditions.

View Competencies

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.   2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.   3. Implements the organization’s workforce development/planning strategies within business units.  4. Makes well-informed, effective and timely decisions, even when data is limited.  5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.  2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.  3. Monitors industry for trends in enhancing member service with special attention to financial services.  4. Establishes best practices for internal and external service excellence.  5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.  2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.  3. Develops new insights into situations; questions conventional approaches.  4. Implement change initiatives so as to minimize adverse impacts on people.  5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.  2. Implements specific policies or practices based on laws or regulations governing these practices.  3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.  4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.  5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives.

Commercial Loan Review

Knowledge of and ability to review a bank's commercial loans to ensure compliance with organizational policies and standards and to identify and control risks in a commercial loan portfolio.

Level 3

1. Directs comprehensive loan review activities to ensure compliance with the organization's policies.

2. Evaluates the quality of existing commercial loans and overall risk in various situations.

3. Oversees loan review processes and examines commercial portfolio risk levels.

4. Manages various risks and takes corrective actions to avoid any loss of commercial loans.

5. Recommends improvements to existing processes for commercial loan review.

6. Coaches others on effective ways to identify and deal with problematic commercial loans.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.