Chief Artificial Intelligence Officer

Job Description

JOB INFORMATION

Title:

Chief Artificial Intelligence Officer

Officer Title:

Senior VP

Grade:

39

FLSA Classification:

Exempt

Date Last Edited:

7/16/2025

Reports To:

Chief Information Officer

Department:

IT

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1139

PRIMARY FUNCTION

The Chief Artificial Intelligence Officer (CAIO) is responsible for the strategic leadership, development, and enterprise-wide execution of Hudson Valley Credit Union's artificial intelligence (AI) and generative AI initiatives. This role serves as the principal architect of the organization's AI vision and roadmap, with a mandate to transform HVCU into a data- and AI-driven institution. The CAIO will identify, prioritize, and oversee the implementation of high-impact AI use cases across underwriting, customer service, and internal operations, ensuring alignment with the credit union's mission to enhance financial security and member experience.

•

Formulate and lead the execution of a comprehensive AI strategy aligned with HVCU’s mission and long-term business objectives. Define the vision, roadmap, and governance model for AI adoption across the organization, ensuring alignment with digital transformation goals.

•

Collaborate with business units to identify high-impact AI and generative AI use cases, particularly in underwriting, customer service, and internal operations. Evaluate feasibility, scalability, and ROI of proposed initiatives, and prioritize projects based on strategic value and organizational readiness.

•

Serve as a strategic partner to the CIO, CEO, and other senior leaders, fostering collaboration across product, technology, risk, and operations teams. Build consensus and secure executive sponsorship for AI initiatives, ensuring alignment with enterprise priorities.

•

Oversee the design, deployment, and scaling of AI solutions in partnership with technical teams. Establish and monitor key performance indicators (KPIs) to measure the effectiveness and business impact of AI initiatives, ensuring continuous improvement and value delivery.

•

Drive innovation by exploring and promoting AI-centric business models that enhance customer experience, unlock new revenue streams, and improve operational efficiency. Stay abreast of emerging AI trends and technologies to inform strategic decision-making.

•

Lead change management efforts to support the adoption of AI technologies across the enterprise. Develop and implement training, communication, and engagement strategies to build AI literacy and foster a culture of innovation and agility.

•

Ensure that AI initiatives adhere to ethical standards, regulatory requirements, and risk management frameworks. Collaborate with compliance and legal teams to establish governance structures that promote responsible AI use.

•

Represent HVCU as a thought leader in the AI space, both internally and externally. Participate in industry forums, contribute to publications, and build partnerships that enhance the organization’s reputation and influence in the AI and financial services communities.

•

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

•

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree

Information Technology, Computer Science or related field.

X

Master’s Degree

Information Technology, Computer Science or related field.

X

Minimum 8 Years

Demonstrated success as a senior leader in data and artificial intelligence, with a proven ability to define and execute enterprise AI strategies and roadmaps.

X

Minimum 8 Years

Experience within the financial services sector, with a deep understanding of regulatory, operational, and customer dynamics.

X

Minimum 5 Years

Experience identifying and implementing AI-powered automation tools to streamline operations such as claims assessment, fraud detection, and resolution.

X

Minimum 5 Years

Proven ability to industrialize and embed AI into core business functions by working collaboratively with business, functional, and technology teams.

X

•

Ability to think and act strategically and proactively.

•

Ability to multi-task and handle varying deadlines within a fast paced work environment.

•

Advanced project management skills.

•

Advanced verbal and written skills.

•

Must be able to communicate effectively with Senior Management as well as internal and external customers and vendors.

•

Must demonstrate effective strategic planning, problem solving and decision making skills.

•

Strong leadership, interpersonal and managerial skills.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Rarely

Lift and/or move objects

25

Occasionally

Travel outside of work location to attend meetings and training programs

Occasionally

Travel outside of work location to meet with prospective applicants and members

Occasionally

Travel outside of work location to provide applicable technical/physical support

Occasionally

Travel outside of work location to cover in other locations and to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Frequently

Mobility to stand and walk

Rarely

Mobility to push, pull and reach.

Rarely

Kneel, stoop, bend, climb, crawl

Occasionally

Manual dexterity required

Occasionally

Manual and finger dexterity required

Frequently

Work extended hours, including evenings, weekends, and holidays as needed

Frequently

Be on call and work extended hours as requested

Frequently

Able to respond to after-hours calls for maintenance/technical issues

Frequently

Accommodate a flexible schedule to meet branch needs including evenings and weekends as well as providing coverage to other branch locations.

Frequently

Accommodate a flexible schedule to meet business needs including evenings and weekends.

Frequently

Works rotating shifts as needed and has flexibility to work additional hours including nights, weekends and holidays as required.

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

•

May experience occasional job stress in dealing with difficult situations and/or high volume.

•

High energy, high impact atmosphere.

•

Standard office equipment including, but not limited to, a computer, telephone, copy/fax machines, etc.

•

There are no significant hazardous conditions.

Title:

Chief Artificial Intelligence Officer

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 4

1. Champions culture, establishes clear organizational values, vision and strategy.   2. Creates the organization's business model and competitive position in the marketplace. Effectively communicates model to drive understanding and action throughout the organization.  3. Delivers upon the member value proposition by providing a product line that meets and exceeds expectations.  4. Enhances brand awareness by keeping messages focused and consistent with the business strategy. Leads through principled and consistent communications even when addressing difficult subjects.

Strategic Visioning

Takes a long-term view and builds a shared vision within the organization; acts as a catalyst for organizational change. Influences others to translate vision into action.

Level 4

1. Creates and communicates a vision of the organization that motivates others to superior performance; involves other people in the organization in strategic planning.  2. Makes sound business decisions through thorough research, analysis and understanding of complex and contradictory data.  3. Monitors and analyzes internal and external progress to strategic objectives on an ongoing basis. Acknowledges setbacks and repositions accordingly. Is aware of the organization’s impact on the external environment.  4. Positions the organization for future success in anticipation of new market trends, opportunities, and vulnerabilities; equips the organization to become an effective long-term competitor.

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 4

1. Creates a culture in which people want to do their best. Inspires and motivates high performance throughout the organization.  2. Drives organizational learning through knowledge management, ongoing learning, and sharing key experiences.  3. Employs strategies and skills to enlist others in setting, embracing and achieving objectives.  4. Establishes and demonstrates the highest standards of ethical, moral, and legal business conduct.   5. Establishes policies and best practices that support the value of and facilitate continuous transformation across the organization.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 4

1. Drives organizational adaptation to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.  2. Ensures timely attainment of organizational initiatives through effective planning, communication and removal of barriers to execution.  3. Predicts the impact of internal and external threats to organizational productivity. Monitors the operating results of organization to ensure targets are met.  4. Shapes critical work standards and expectations for the organization using knowledge of industry and regulatory environment. Maintains focus on organizational factors that maximize operational performance.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 4

1. Creates a climate where self-knowledge is sought after, respected, and wisely used. Seeks complementary capabilities to improve professional and business effectiveness.  2. Develops new ideas and initiatives that improve the performance of the organization.  3. Directs change so as to minimize adverse impacts on organizational resources. Predicts the human costs of change programs and establishes reasonable time-to-benefit targets.  4. Sponsors innovation programs and change initiatives.