Senior IT Business Analyst

Job Description

JOB INFORMATION

Title:

Senior IT Business Analyst

Officer Title:

Grade:

28

FLSA Classification:

Exempt

Date Last Edited:

8/27/2025

Reports To:

AVP IT Portfolio Management

Department:

IT Assurance

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1154

PRIMARY FUNCTION

The Senior IT Business Analyst gathers and analyzes business, technical, and non-functional requirements, identifies program/project needs, creates clear, accurate, and user-friendly documentation to support system implementations, process changes, and organizational adoption. This position works closely with project managers, technical leads, subject matter experts, and business partners to ensure quality deliverables have technical compatibility and user satisfaction.  The Senior IT Business Analyst will support solution designs by translating business needs into system specifications and acceptance criteria.

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Collaborate with stakeholders to elicit, analyze, and document business and functional requirements.

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Create and maintain business process models, use cases, user stories, and workflow diagrams.

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Support solution design by translating business needs into system specifications and acceptance criteria.

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Perform gap analysis between current and future-state systems and processes.

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Assist in prioritizing features and requirements based on business value and technical feasibility.

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Produce high-quality business requirements documents, functional/technical specifications, standard operating procedures, end-user guides, training materials, and knowledge articles.

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Translate complex technical information into clear and concise language for both technical and non-technical audiences.

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Maintain version control and documentation repository consistency.

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Develops control processes and scorecards to monitor data and reporting issues to produce QA test result reports, in an effort to drive and coordinate issue resolution with responsible parties.

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Ensure solutions within the environment follow established guidelines, policies, and technical frameworks.

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Acts as a liaison and collaborates with business clients, technology personnel, and supports providers to track and implement business requirements, drive efficient and effective discussions regarding QA best practices and implement strategies throughout the life cycle of projects or process improvements.

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Keeps current with technology trends, solutions, and vendors.

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Perform other job-related duties as necessary.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Information Technology, Computer Science or related field.

X

Minimum 4 Years

Business Analyst in an IT environment

X

Minimum 2 Years

Technical Writing or documentation roles

X

Minimum 1 Year

Supporting or coordinating multiple projects or programs

X

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Ability to multi-task and handle varying deadlines within a fast paced work environment.

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Ability to think and act strategically and proactively.

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Advanced analytical skills and experience with Information technology and/or data analysis.

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Ability to understand and accurately apply advanced mathematical concepts

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Must have advanced analytical, communication and interpersonal skills.

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Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Advanced verbal, written and presentation skills.

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Ability to work in a fast-paced environment.

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Ability to think and plan strategically.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

30

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.  2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.  3. Integrates core values into the way work is done and how relationships are conducted.  4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.  5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 3

1. Helps others adapt to changing environments and accept new situations.  2. Identifies and elevates process improvements.  3. Leverages prior experience as a help towards handling changing situations.  4. Makes progress in an atmosphere of ambiguity and uncertainty.  5. Recovers from disappointments and setbacks.  6. Works effectively with unstructured teams, situations, or environments.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 3

1.  Coaches others to develop effective techniques for producing expected results.  2. Confirms achievement and acceptance of results to ensure process closure.  3. Escalates unusual findings that could have an impact on future process cycles.  4. Mobilizes group to anticipate likely results expected in future process cycles.  5. Recognizes significant results in ways that sustain employee motivation to achieve.  6. Sets critical work standards and expectations for a group or unit.

Requirements Analysis

Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

Level 2

1. Communicates with customers and users to elicit and gather client requirements.

2. Utilizes specific organizational methods, tools and techniques for requirement analysis.

3. Confirms deliverables associated with requirements analysis.

4. Follows policies, practices and standards for determining functional and informational requirements.

5. Participates in the preparation of detailed documentation and requirements.

Managing Multiple Priorities

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Level 2

1. Performs at least 2-3 concurrent activities without reducing productivity.

2. Completes current work according to assigned priorities.

3. Recognizes changing demands and priorities; validates changes with management.

4. Responds to day-to-day operational priorities while still making progress on project work.

5. Obtains information about how current assignments contribute to organizational goals.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.