Endpoint Engineer

Job Description

JOB INFORMATION

Title:

Endpoint Engineer

Officer Title:

Grade:

29

FLSA Classification:

Exempt

Date Last Edited:

10/2/2026

Reports To:

AVP IT Service Delivery

Department:

IT Service Delivery

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1305

PRIMARY FUNCTION

Support the implementation, administration, maintenance, and troubleshooting of end-user technology solutions at Hudson Valley Credit Union. Responsible for supporting endpoint management platforms, device lifecycle processes, identity and access management technologies, and end-user productivity tools. The Endpoint Engineer works closely with senior engineers and technology teams to ensure endpoint devices remain secure, compliant, and operational while delivering a positive employee experience.

The ideal candidate possesses strong technical troubleshooting skills, knowledge of endpoint management technologies, and a commitment to delivering reliable technology solutions and excellent customer service.

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Build, maintain, and optimize Windows desktop and laptop images, endpoint systems, and device lifecycle processes to ensure devices remain current, secure, compliant, and operational.

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Support endpoint management, software deployment, patching, remediation, inventory, and health monitoring activities using platforms such as Microsoft Intune, BigFix, SCCM, and other approved technologies.

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Configure, manage, and support desktop, laptop, iOS, and Android devices, including mobile device management, security policy enforcement, and endpoint compliance requirements.

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Support privileged access management and identity security controls, including CyberArk privileged account onboarding, access validation, endpoint administration controls, and related compliance activities.

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Troubleshoot and resolve escalated incidents involving endpoint devices, applications, endpoint management tools, Microsoft 365 services, authentication, licensing, device registration, synchronization, and related productivity technologies.

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Assist in implementing endpoint security measures that protect devices from malware, unauthorized access, and other threats while ensuring alignment with organizational security standards, policies, and regulatory requirements.

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Develop and maintain basic PowerShell scripts, technical documentation, procedures, configurations, support records, and operational reports related to endpoint inventory, compliance, device health, and service support activities.

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Collaborate with senior engineers, administrators, internal teams, and external vendors to support system upgrades, migrations, technology deployments, major incident response, issue resolution, and service improvement efforts.

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Stay informed of emerging endpoint management technologies, endpoint security trends, and industry best practices while providing technical guidance and knowledge sharing to support analysts and technicians as needed.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Information Technology, Computer Science or related field

X

Minimum 3 Years

Supporting and administering Microsoft technologies and endpoint systems.

X

Minimum 2 Years

Supporting Windows application deployment and endpoint management platforms.

X

Minimum 1 Year

Supporting Microsoft 365 services and applications.

X

Minimum 1 Year

Scripting or automation technologies such as PowerShell.

X

Experience supporting Microsoft Intune, SCCM, endpoint management, or mobile device management platforms.

X

Bigfix Administration. Creating software packages, reports, and management of endpoints.

X

Experience working within a Credit Union, Financial Institution, or regulated industry.

X

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Working knowledge of endpoint management technologies, Microsoft Windows operating systems, Microsoft 365, and end-user computing environments.

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Working knowledge of Microsoft Intune, SCCM, software deployment, mobile device management, and endpoint security concepts.

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Basic understanding of privileged access management concepts and identity security controls.

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Familiarity with CyberArk, Microsoft Entra ID, and Microsoft 365 administration concepts.

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Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues.

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Ability to manage multiple priorities and assignments in a fast-paced environment.

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Ability to learn new technologies and adapt to changing business and technical requirements.

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Strong organization and prioritization skills.

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Ability to work independently and collaboratively with technical teams, vendors, and business partners.

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Ability to maintain technical documentation and follow established procedures.

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Proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.

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Understanding of endpoint security best practices and compliance requirements.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

15

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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May experience occasional job stress in response to job demands.

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High energy, high impact atmosphere.

•

Standard office equipment including, but not limited to, a computer, telephone, copy/fax machines, etc.

•

There are no significant hazardous conditions.

View Competencies

Technical Troubleshooting

Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Level 2

1. Handles calls related to product features, applications, and compatibility standards.

2. Analyzes code, logs, and current systems as part of advanced troubleshooting.

3. Works with vendor-specific diagnostic guides, tools and utilities.

4. Discovers, analyzes, and resolves hardware, software or application problems.

5. Records and reports specific technical problems, solving processes and tools that have been used.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.  2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.  3. Integrates core values into the way work is done and how relationships are conducted.  4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.  5. Tailors communications based on others’ needs, motivations and agendas.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 1

1. Adheres to HVCU employee and operational policies and procedures.  2. Demonstrates the ability to meet deadlines.  3. Maintains focus on critical work standards and expectations to achieve a high level of quality, productivity, and/or service.  4. Takes full responsibility for work outcomes (both positive and negative).

Reliability Engineering - HTH

Knowledge of and ability to utilize various tools and techniques for ensuring product reliability, availability and maintainability.

Level 1

1. Describes the concepts and principles of reliability engineering.

2. Compiles a list of common tools and techniques to measure reliability and availability.

3. Identifies different types of testing procedures used in reliability engineering.

4. Cites examples of the business impact from poor product reliability and availability.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Federal Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Federal Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.