Manager Identity and Access

Job Description

JOB INFORMATION

Title:

Manager Identity and Access

Officer Title:

Grade:

32

FLSA Classification:

Exempt

Date Last Edited:

9/12/2025

Reports To:

AVP IT Service Management

Department:

IT Service Delivery

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1169

PRIMARY FUNCTION

The Identity and Access Manager is a critical role responsible for the strategy, design, implementation, and maintenance of the credit union's Identity and Access Management (IAM) program. This individual will ensure that all the employees of the credit union have the appropriate access to systems, applications, and data while adhering to the principle of least privilege. The role requires a deep understanding of cybersecurity principles, regulatory compliance and a commitment to protecting member and credit union data from unauthorized access. The manager will work collaboratively with other areas within IT, security, audit, and business stakeholders to enhance the security posture and operational efficiency of the organization.

•

Create and maintain the credit union’s overall Identity and Access Management (IAM) strategy, policies, and procedures in alignment with security best practices and regulatory requirements.

•

Oversee the entire lifecycle of user identities and access, from initial provisioning and role assignment to regular access reviews and timely de-provisioning.

•

Work directly with internal and external auditors to ensure that all access controls and IAM processes meet industry regulations, responding to audit findings and implementing corrective actions.

•

Manage and maintain critical identity platforms, including Active Directory, Azure AD, and other enterprise identity governance tools.

•

Deploy and administer secure authentication methods, such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), to protect sensitive systems and data.

•

Lead the management and security of privileged accounts to minimize the risk of insider threats and unauthorized access to critical infrastructure.

•

Systematically review user access permissions to ensure they are appropriate and adhere to the principle of least privilege.

•

Collaborate with IT, security, audit, and business leaders to understand their access needs, resolve issues, and ensure IAM solutions support business operations without compromising security.

•

Act as a key responder for any access-related security incidents, identifying unauthorized access attempts and implementing immediate remediation measures.

•

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

•

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Information Technology, Computer Science or related field

X

Minimum 5 Years

 Experience in Information Technology or Cybersecurity roles.

X

Minimum 3 Years

Hands-on experience in Identity and Access Management (IAM).

X

Minimum 3 Years

Experience with enterprise-level identity management platforms such as: Active Directory, Azure AD, SailPoint, or similar identity governance and administration (IGA) tools.

X

Minimum 2 Years

Proficiency in scripting and automation (e.g., PowerShell, Azure CLI).

X

Minimum 2 Years

Expertise in planning, deploying & support end-point solutions.

X

Minimum 2 Years

Work history in Credit Union or Financial Institution

X

•

Advanced knowledge of IT systems, networks, and end user computing.

•

Demonstrated ability to lead and manage multiple complex projects. Ability to multi-task and handle varying deadlines within a fast-paced work environment.

•

Ability to multi-task and handle varying deadlines within a fast-paced work environment.

•

Advanced organization and prioritization skills. 

•

Advanced verbal, written and presentation skills.

•

Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Occasionally

Travel outside of work location to cover in other locations and to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

•

May experience occasional job stress in dealing with difficult situations and/or high volume.

•

May experience occasional job stress in response to job demands.

•

High energy, high impact atmosphere.

•

There are no significant hazardous conditions.

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.

2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.

3. Establishes best practices for internal and external service excellence.

4. Monitors industry for trends in enhancing member service with special attention to financial services.

5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.  2. Implements specific policies or practices based on laws or regulations governing these practices.  3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.  4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.  5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.  2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.  3. Develops new insights into situations; questions conventional approaches.  4. Implement change initiatives so as to minimize adverse impacts on people.  5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.   2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.   3. Implements the organization’s workforce development/planning strategies within business units.  4. Makes well-informed, effective and timely decisions, even when data is limited.  5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

Technical Troubleshooting

Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Level 4

1. Plays a leadership role in resolving complex, multi-component failures.

2. Elaborates on ways of distinguishing between hardware, software and communications problems.

3. Develops and demonstrates an extensive knowledge base and best practice on how to troubleshoot non-recurring and performance-related problems.

4. Provides insight into alternative troubleshooting approaches and their applicability to solve problems.

5. Creates and oversees policies and procedures to ensure alignment with product and service requirements.

6. Builds standards to design and support troubleshooting situations and maintain cost effectiveness.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.