Supervisor Commercial Loan Processing

Job Description

JOB INFORMATION

Title:

Supervisor Commercial Loan Processing

Officer Title:

Grade:

27

FLSA Classification:

Exempt

Date Last Edited:

10/15/2026

Reports To:

Manager Commercial Lending

Department:

Commercial Lending Operations

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1319

PRIMARY FUNCTION

Oversee daily operations and staff responsible for commercial loan processing and administration, including commercial real estate mortgages, commercial construction loans, commercial and industrial (C&I) loans, and SBA loan requests. Supervise the commercial loan process from approval through closing to ensure loans are processed accurately, efficiently, and in accordance with credit approvals, Credit Union policies and procedures, and regulatory requirements.

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Supervise the processing and administration of commercial loans, to include commercial real estate mortgages, commercial construction loans, commercial and industrial (C&I) loans and SBA loan requests. 

•

Oversee the commercial loan pipeline and monthly pipeline meetings to ensure timely processing and closing of approved commercial loan requests.

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Assign approved loans to Commercial Loan Processors based on workload, experience, transaction complexity and closing requirements.  Closely monitor workflow, adjusting as needed to meet member needs while adhering to Credit Union policy and procedures.

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Oversee completion of required due diligence as well as the preparation of post approval documentation, including commitment letters, loan documentation, and checklists to ensure accuracy and completeness.

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Coordinate with Commercial Relationship Managers, Portfolio Managers, vendors, and legal counsel to ensure approved loans are closed efficiently and accurately, and that all closing conditions are met.

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Partner with Commercial Loan Servicing to ensure commercial loans are booked accurately and timely.  Resolve documentation or closing issues as needed.

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Provide supervision, coaching, training, development, and performance evaluations of staff.  Handle all human resource needs of their team.  Measure and coach staff regarding productivity and goals.  Conduct regular meetings, one-on-one meetings, and training sessions.  Ensure the commercial processing team possesses a high level of individual accountability for delivering results within attainable deadlines.  Interview and hire staff as needed.

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Assist with compliance and internal audits, external audit, and exam, as needed.

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Ensure commercial processing procedures are accurate, comprehensive, and regularly updated, as well as being in compliance with NCUA Regulations.

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Provide coverage for the Manager of Commercial Lending during their absence.

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Be a resource to the Commercial Lending Origination staff, Commercial Loan Servicing, Member Debt Solutions, Quality Control, Branches, and members.

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Oversee and/or prepare necessary department reports such as HMDA, ensuring accuracy and timely completion.

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Achieve goals assigned to the Supervisor, Commercial Loan Processing as part of the department’s annual operating plan. To include initiating and implementing process improvements to enhance member experience and increase department efficiency.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

X

Minimum 5 Years

Direct commercial loan processing/closing experience to include commercial real estate and Commercial and Industrial (C&I) credits.  Commercial construction

X

Minimum 2 Years

Supervisory or leadership experience

X

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Ability to effectively supervise staff and projects.

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Make sound decisions independently.

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Possess solid commercial processing skills.

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Ability to read, understand and interpret documents, procedures, and policies.

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Ability to multi-task and manage varying deadlines within a fast-paced work environment.

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Intermediate verbal, written and presentation skills.

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Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Possess clear, concise oral and written communication and presentation skills. Communicate effectively with internal and external members.

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Maintain a high level attention to detail and accuracy.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Work extended hours, including evenings, weekends, and holidays as needed

WORK ENVIRONMENT

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Typically the noise level in the work environment is moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 1

1. Coaches others regarding professional commitment and assumption of accountability.  2. Demonstrates active listening. Supports constructive resolution of conflicts in a timely manner.   3. Documents knowledge that can be transferred to other groups. Shares information to gain commitment and understanding in achieving objectives.  4. Promotes collaboration and champions behaviors that inspire cohesiveness and move the organization to reach a vision.  5. Reinforces positive contributions and recommend adjustments for improving outcomes.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 2

1. Creates a positive team environment by celebrating successes and driving excellence.  2. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments.  3. Effectively communicates the connection between culture and the business strategy.  4. Implements effective strategies and activities that promote long term customer loyalty.  5. Inspires and strives for excellence in all aspects of work including setting high performance goals for oneself and others.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 1

1. Clearly communicates expectations and what results look like. Uses ongoing communication and feedback to promote team motivation to achieve objectives.  2. Complies with specific policies or practices based on laws or regulations governing these practices.  3. Effectively navigates and utilizes formal and informal communication and decision-making channels.  4. Gives honest, timely feedback, including difficult discussions about taking ownership for one's decisions, actions and results.  5. Identifies barriers to goal achievement and provides necessary tools, resources, and development to overcome obstacles.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 1

1. Celebrates incremental success in creating change and assists others in seeing the role they can play in transforming the organization.  2. Leverages intellectual curiosity to remain current and prepare for potential change.  3. Open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.   4. Perceives, assesses and helps manage the emotions of self and others while simultaneously exhibiting drive and commitment to results.  5. Recovers quickly from setbacks and maintains composure under stress.

OPERATIONS - BACK OFFICE

Knowledge of and ability to implement the practices, processes, technologies, and applications associated with banking transaction processing and records management.

Level 3

1. Works with multiple 'back office' operations functions.

2. Evaluates major production systems and their criticalities.

3. Facilitates planned changes and their impact on the operations environment.

4. Communicates with key clients on operation-related issues.

5. Manages production transitions with minimal disruption.

6. Consults on key aspects of effective and efficient department operations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Federal Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Federal Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.