Lead Endpoint Engineer

Job Description

JOB INFORMATION

Title:

Lead Endpoint Engineer

Officer Title:

Grade:

30

FLSA Classification:

Exempt

Date Last Edited:

7/9/2025

Reports To:

Sr End User Technology Engineer

Department:

IT Service Delivery

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1093

PRIMARY FUNCTION

Lead the implementation and support processes for end-user technology at Hudson Valley Credit Union. This role will be crucial in ensuring the secure and efficient management of user identities and access across our organization. Lead initiatives involving desktop, mobile, audio-visual, cloud, and internal customer productivity tools. The ideal candidate will possess a strong understanding of IAM principles, end-user support, and a passion for delivering exceptional user experiences. You will be responsible for implementing, maintaining, and troubleshooting IAM solutions, as well as providing technical support to end-users related to access and identity issue.

•

Lead the build, maintain, and update the desktop/laptop images for Windows devices, ensuring they are secure, up-to-date, and optimized for performance.

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Implement, maintain, and troubleshoot IAM solutions.

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Manage the configuration and deployment of Microsoft Intune for endpoint devices.

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Implement and maintain endpoint security policies to protect the organization's IT infrastructure.

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Handle software packaging and deployment using SCCM.

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Conduct regular maintenance and optimization of endpoint systems, identifying opportunities for improvement.

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Maintain the device catalog and assess new laptop models and accessories for performance and quality.

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Manage and support iOS and Android devices using Microsoft Intune.

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Develop and maintain mobile security policies and ensure seamless integration with the organization's broader IT infrastructure.

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Serve as an escalation point for user troubleshooting with mobile devices, providing advanced support and resolving issues.

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Stay up to date with the latest developments in MAM, MDM, security best practices, and emerging technologies.

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Monitor the health and performance of endpoint devices and take proactive measures to resolve issues.

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Implement and enforce security policies to protect endpoint devices from threats such as malware, viruses, and unauthorized access.

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Ensure that all endpoint devices are compliant with security standards and regulations.

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Develop PowerShell scripts for automating tasks, optimizing deployments, and improving security compliance.

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Troubleshoot and resolve complex incidents, provide major incident support, and guide less experienced team members.

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Maintain accurate documentation for configurations, policies, and procedures; generate reports to track usage, compliance, and risks.

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Work with internal teams and third parties to drive continuous improvement and stay informed about product developments.

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Collaborate on system upgrades and migrations.

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Provide training to IT staff and users.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Information Technology, Computer Science or related field

X

Minimum 5 Years

Experience as an engineer and/or administrator of Microsoft systems

X

Minimum 3 Years

Experience administering Windows Application Deployment

X

Minimum 2 Years

Experience supporting Microsoft 365

X

Minimum 2 Years

Proficiency in scripting and automation (e.g., PowerShell, Azure CLI)

X

Minimum 2 Years

Expertise in planning, deploying & support end-point solutions

X

Minimum 2 Years

Work history in Credit Union or Financial Institution

X

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Advanced knowledge of IT systems, networks, and end user computing.

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Demonstrated ability to lead and manage multiple complex projects. Ability to multi-task and handle varying deadlines within a fast-paced work environment.

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Ability to multi-task and handle varying deadlines within a fast-paced work environment.

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Advanced organization and prioritization skills.

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Advanced verbal, written and presentation skills.

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Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

15

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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May experience occasional job stress in response to job demands.

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High energy, high impact atmosphere.

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Standard office equipment including, but not limited to, a computer, telephone, copy/fax machines, etc.

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There are no significant hazardous conditions.

View Competencies

Leadership

Knowledge of, and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.

Level 1

1. Explains several leadership theories.

2. Lists 10 characteristics (charisma, integrity, etc.) that distinguish leaders from non-leaders.

3. Provides examples of how leaders signal their goals, intentions, and attitudes through behavior.

4. Describes how a leader's mood affects group behavior and productivity.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 2

1. Creates a positive team environment by celebrating successes and driving excellence.  2. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments.  3. Effectively communicates the connection between culture and the business strategy.  4. Implements effective strategies and activities that promote long term customer loyalty.  5. Inspires and strives for excellence in all aspects of work including setting high performance goals for oneself and others.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 3

1. Conducts ongoing organizational unit performance and risk analysis, recognizing strategic opportunities for success as well as potential risks. Adjusts strategies to address opportunities as well as potential risks to ensure attainment of business unit targets.  2. Evaluates organizational benefits and impacts of regulations. Creates standards and business processes to ensure regulatory compliance.  3. Leads organizational units to drive critical activities to completion. Demonstrates how units contribute to organizational results.  4. Sets operational productivity measures in terms consistent with business strategy. Defines responsibilities and processes for monitoring, communicating progress, and measuring results.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 3

1. Encourages new ideas and innovations; designs and implements new or cutting edge programs/processes.  2. Establishes programs that result in continuous improvement through innovation and lean thinking.   3. Guides others to understand and accept change more readily. Directs team through ambiguity to ensure ongoing success.   4. Leads a continuous cycle of innovation that incorporates feedback and lean thinking to improve future initiatives.  5. Remains in touch with the evolving needs and demands of the market and looks for trends and new ideas that might affect the organization.

Reliability Engineering - HTH

Knowledge of and ability to utilize various tools and techniques for ensuring product reliability, availability and maintainability.

Level 2

1. Maintains an appropriate level of reliability for a particular hardware product.

2. Assesses hardware product reliability following established processes and procedures; generates regular reports on reliability results.

3. Participates in the review of product design to ensure reliability standards are met.

4. Organizes variable data used for reliability metrics; assists in the analysis of data.

5. Researches reasons for product failures to help with product redesign or enhancement.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.