Home Equity Processor

Job Description

JOB INFORMATION

Title:

Home Equity Processor

Officer Title:

Grade:

17.5

FLSA Classification:

Non-Exempt

Date Last Edited:

8/21/2024

Reports To:

Supervisor Home Equity

Department:

Real Estate Lending Operations

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1014

PRIMARY FUNCTION

Process home equity loans and lines of credit applications based on Credit Union Policies, home equity  lending products, home equity guidelines and state and federal regulatory requirements. Primary contact with members and all parties involved in the home equity application process to ensure consistent communication and Credit Union service standards are met.

•

Process home equity loan applications in compliance with Credit Union lending guidelines. Activates and initiates services for new home equity loan applications.

•

Initiate introductory member contact for all new applications, communicating home equity process overview and outstanding documentation. Remain a key point of contact for the member, branch and contact center staff from application submission through clear to close status.

•

Manage loan documentation to ensure the data integrity and accuracy of information entered into the loan origination system. Generates loan documents and prepares the home equity file for underwriting.

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Maintain ongoing knowledge of home equity guidelines and state and federal compliance regulations.

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Review all loan information, including, but not limited to credit reports, appraisal reports,  income documentation to confirm accuracy of information in the loan origination system.

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Perform follow-up on outstanding documents with members, appraisers, title agents and other parties to ensure there is no delay in processing the file for final approval.

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Issue documents required by TRID, including re-disclosure for any change of circumstance that occurs within processing.

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Interpret computer system in order to accurately respond to branch and member status inquiries regarding their existing and pending home equity loan applications.

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Responsible reconciliation of departmental general ledger expense accounts used for mortgage closing costs and fees.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

X

Registration with the National Mortgage Licensing System and Registry (NMLS)

X

Minimum 3 Years

Financial institution transferrable experience

X

Minimum 1 Year

Mortgage or home equity processing, underwriting or equivalent lending experience

X

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Ability to positively interact with the public.

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Ability to read, understand and interpret documents, procedures and policies.

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Demonstrate initiative to solve problems and improve internal service using Lean concepts.

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Demonstrated sense of urgency, quality orientation and attention to detail.

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Ability to understand and accurately apply basic mathematical concepts.

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Possesses good written and verbal communication skills.  Great attitude and customer service skills while staying focused on the task.  Have ability to build rapport with taxing authorities and clients.

•

Intermediate verbal, written and presentation skills.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

10

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Occasionally

Works rotating shifts as needed and has flexibility to work additional hours including nights, weekends and holidays as required.

WORK ENVIRONMENT

•

Typically the noise level in the work environment is moderate to high.

•

May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

•

Works at times in hazardous working conditions.

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.

2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.

3. Integrates core values into the way work is done and how relationships are conducted.

4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

5. Tailors communications based on others’ needs, motivations and agendas.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 2

1. Accepts new or radical ideas with an open mind; avoids snap reactions.

2. Adjusts to new or changing assignments, processes, and people.

3. Demonstrates ability to successfully manage multiple tasks and priorities.

4. Demonstrates willingness to listen to other opinions.

5. Identifies and considers alternative approaches to situations or problems.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 2

1. Documents how results were obtained to support knowledge transfer and best practices.

2. Helps others drive tasks to completion as appropriate.

3. Holds self and others accountable for delivering on all commitments.

4. Identifies actions necessary to achieve task completion and to obtain results. Meets schedules, deadlines, and performance goals.

5. Recognizes the need for assistance and secures additional resources as needed. Escalates issues and unusual findings that could have an adverse impact on the business.

6. Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to role.

Data Gathering and Reporting

Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.

Level 1

1. Applies basic data-gathering methodologies.

2. Identifies the key objectives of gathering data.

3. Describes alternative data-gathering techniques and tools.

4. Identifies key sources of needed information.

Mortgage Products

Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations.

Level 2

1. Works with customers on the mortgage application process.

2. Answers typical customer questions about various types of mortgages.

3. Explains and documents the mortgage payment process and terms for specific transactions.

4. Accesses technology-based applications to research customer inquiries.

5. Explains the purpose and relevance of required record-keeping practices.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.