Manager Payment Operations

Job Description

JOB INFORMATION

Title:

Manager Payment Operations

Officer Title:

Grade:

29

FLSA Classification:

Exempt

Date Last Edited:

9/16/2025

Reports To:

Director Card & Payment Operations

Department:

Payment Operations

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1173

PRIMARY FUNCTION

Oversee the daily operations of payment processing, ensuring accuracy, compliance, and efficiency across the department. Manage a team, optimizing workflows, deadline management, adherence to SLA's, implementing controls, and collaborating with internal and external partners to support business objectives and regulatory requirements.

•

Manage end-to-end payment processing including ACH, wire transfers, and real-time payments.

•

Monitor transaction flows and resolve exceptions or failures in a timely manner.

•

Ensure adherence to SLAs and internal controls.

•

Lead and develop a high-performing payment operations team.

•

Provide coaching, training, and performance management.

•

Foster a culture of continuous improvement and accountability.

•

Ensure compliance with applicable regulations (e.g., NACHA, PCI-DSS, OFAC, AML).

•

Collaborate with Risk, Compliance, and Audit teams to maintain robust controls.

•

Support internal and external audits and regulatory examinations.

•

Identify and implement process enhancements to improve efficiency and reduce risk.

•

Leverage automation and technology to streamline operations.

•

Maintain documentation of procedures and workflows.

•

Work closely with IT, Finance, Product, and Customer Service teams.

•

Support new product launches and system implementations.

•

Generate and analyze operational metrics and KPIs.

•

Provide insights and recommendations to senior leadership.

•

Prepare reports for compliance and audit purposes.

•

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

•

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Business, finance or a related field

X

Minimum 3 Years

Experience in payment operations or financial services.

X

Experience with ISO 20022, SWIFT, RTP, and digital wallets.

X

Minimum 2 Years

Familiarity with fraud detection and prevention tools.

X

Project management, or Six Sigma certification (e.g., PMP)

X

•

Strong knowledge of payment systems, banking operations, and regulatory requirements.

•

Excellent leadership, communication, and problem-solving skills.

•

Ability to manage multiple priorities in a fast-paced environment.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

30

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

•

May experience occasional job stress in dealing with difficult situations and/or high volume.

•

High energy, high impact atmosphere.

•

There are no significant hazardous conditions.

View Competencies

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.  

2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.

3. Implements the organization’s workforce development/planning strategies within business units.

4. Makes well-informed, effective and timely decisions, even when data is limited.

5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.

2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.

3. Establishes best practices for internal and external service excellence.

4. Monitors industry for trends in enhancing member service with special attention to financial services.

5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.

2. Implements specific policies or practices based on laws or regulations governing these practices.

3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.

5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.

2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.

3. Develops new insights into situations; questions conventional approaches.

4. Implement change initiatives so as to minimize adverse impacts on people.

5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

Accuracy and Attention to Detail

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Level 4

1. Supports and communicates the organization's quality management process.

2. Discusses the value and associated costs of formal walkthroughs.

3. Designs techniques for measuring the cost and impact of errors.

4. Evaluates manual and electronic tools and techniques for enhancing accuracy.

5. Coaches others in methods of identifying and correcting errors, oversights and omissions.

6. Monitors the industry for new tools and techniques in assuring accuracy.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.