Supervisor Control Center-Security

Job Description

JOB INFORMATION

Title:

Supervisor Control Center-Security

Officer Title:

Grade:

25

FLSA Classification:

Exempt

Date Last Edited:

8/4/2026

Reports To:

Department:

Physical Operations and Security

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1295

PRIMARY FUNCTION

The Control Center Supervisor is responsible for overseeing and supporting all Security Control Center operations, including workflows, assigned functions, and team members. This role shares responsibility for monitoring and managing CCTV, alarm, fire, access control, and active threat systems, primarily during after-hours operations and, as needed, during regular business hours. The Supervisor ensures the efficient execution of daily and overnight Control Center activities in alignment with direction provided by the Head of Physical Operations & Security (PO&S). Responsibilities include ensuring the timely completion, accuracy, and submission of all required reports and operational documentation.

This is a full-time, exempt, in-person position that requires regular attendance at the assigned work location and the ability to report on-site as operational needs dictate.  Individuals in this position may not hold titles with another organization, work part time in a similar role, or engage in outside employment that conflicts with HVCU responsibilities.

•

Develop, maintain, and continuously enhance Control Center operations, procedures, and workflows while providing leadership and support to assigned PO&S team members.

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Participate in the Control Center overnight coverage schedule and rotation to ensure appropriate staffing levels and operational continuity.

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Support and participate in required drills, training exercises, maintenance activities, system testing, and equipment installations related to Physical Operations & Security (PO&S) functions.

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Ensure all Control Center systems, technologies, and associated equipment remain current through routine firmware updates, software upgrades, testing, and maintenance activities.

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Coordinate with PO&S leadership to assess and address physical security needs across HVCU facilities, operations, and business functions.

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Provide security support for organizational functions, special events, and activities when deemed necessary by the Head of PO&S.

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Maintain accurate and complete records, including maintenance logs, vendor activity logs, weather-related incident documentation, and after-hours operational reports.

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Assist with the oversight and management of vendors, contractors, and service providers supporting Control Center operations, systems, and equipment, as directed.

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Monitor, evaluate, and recommend improvements to Control Center processes, technology, and reporting practices to enhance operational effectiveness and security readiness.

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Ensures compliance with departmental policies, regulatory requirements, security protocols, and confidentiality standards, including the handling of sensitive information and internal communications.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate.

Equivalent secondary education

X

Associate’s Degree

Criminal Justice, Security Management, Emergency Management, Public Safety, Business Administration, or related field

X

NYS Security Guard License

X

Other security-industry certifications relevant to physical security operations

X

Minimum 5 Years

Security – NYSDOS

X

Minimum 3 Years

Supervisory experience

X

Prior experience as a law enforcement officer, military service member, military police officer, or security professional with formal academy or equivalent training.

X

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Knowledge of CCTV, Access Control, Fire, Alarm and Active threat systems

•

Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

•

Must have experience with the application of computer software models.

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Must be able to learn new software products.

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Advanced verbal, written and presentation skills.

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Must be able to demonstrate advanced analytical, communication and interpersonal skills.

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Ability to effectively communicate with Senior Management.

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Ability to work in a fast-paced environment and deal with a variety of internal/external customer and vendor situations.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

50

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

Frequently

Mobility to stand and walk

Occasionally

Be on call and work extended hours as requested

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

•

May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.   2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.   3. Implements the organization’s workforce development/planning strategies within business units.  4. Makes well-informed, effective and timely decisions, even when data is limited.  5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.

2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.

3. Establishes best practices for internal and external service excellence.

4. Monitors industry for trends in enhancing member service with special attention to financial services.

5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.  2. Implements specific policies or practices based on laws or regulations governing these practices.  3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.  4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.  5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.  2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.  3. Develops new insights into situations; questions conventional approaches.  4. Implement change initiatives so as to minimize adverse impacts on people.  5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

Regulatory Environment - Financial Services

Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

Level 1

1. Explains the purpose and necessity of regulations, policies, and guidelines.

2. Identifies major agencies and company departments charged with adherence.

3. Describes major types of compliance, audit, and enforcement mechanisms.

4. Cites major policies and standards that govern one's own line of business.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Federal Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Federal Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.