Quality Assurance Analyst

Job Description

JOB INFORMATION

Title:

Quality Assurance Analyst

Officer Title:

Grade:

28

FLSA Classification:

Exempt

Date Last Edited:

8/27/2025

Reports To:

Director IT Assurance

Department:

IT Assurance

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1156

PRIMARY FUNCTION

The Quality Assurance analyst analyzes business and technical requirements, identifies program/project needs, develops the testing strategy, plan, approach, scenarios, test cases, and performs or coordinates the functional testing and performance testing for the credit union technologies. This position works closely with peers, stakeholders and end users to ensure quality deliverables have technical compatibility and user satisfaction.  The Quality Assurance analyst will coordinate the Disaster Recovery Testing requirements as well as ensures software testing and QA best practices are followed.

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Follows suggested approach to quality assurance that will ensure required performance and functionality of HVCU’s technology and applications.

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Assists in the creation of end to end test strategies for testing of major platform and application deployments, upgrades, and maintenance.  Follows best practice for quality assurance processes and performs them in a timely and efficient manner.

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Assists in creation of quality assurance and testing standards to be followed and adhered to by all HVCU staff.  Educates and guides business users on the importance of quality assurance/testing and their practices.

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Partners with HVCU’s project management team to assist in the creation of quality assurance and activities in project plans.

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Provides oversight, guidance and management to quality assurance 3rd parties providing services to HVCU to achieve assurance goals in a cost effective manner.

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Increases team capacity through the use of automated solutions to enable speed and agility in meeting business needs.

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Design, develop and maintain disaster recovery test plan for validating and ensuring quality and consistency.

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Develops control processes and scorecards to monitor data and reporting issues to produce QA test result reports, in an effort to drive and coordinate issue resolution with responsible parties.

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Ensure solutions within the environment follow established guidelines, policies, and technical frameworks.

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Acts as a liaison and collaborates with business clients, technology personnel, and supports providers to track and implement business requirements, drive efficient and effective discussions regarding QA best practices and implement strategies throughout the life cycle of projects or process improvements.

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Keeps current with technology trends, solutions, and vendors.

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Perform other job-related duties as necessary.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree

 Cybersecurity, Information Technology, Computer Science, or related field.

X

Relevant certifications such as CISSP, CISM, CEH, CRISC

X

Minimum 5 Years

Creation and execution of testing plans/strategies

X

Minimum 3 Years

Work history in a technology field

X

Minimum 3 Years

Work history in Credit Union or Financial Institution

X

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Ability to multi-task and handle varying deadlines within a fast-paced work environment.

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Advanced analytical skills and experience with Information technology and/or data analysis.

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Ability to understand and accurately apply advanced mathematical concepts

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Must have advanced analytical, communication and interpersonal skills.

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Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Advanced verbal, written and presentation skills.

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Ability to work in a fast-paced environment.

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Ability to think and plan quality practices for projects end to end.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

20 lbs.

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 1

1. Anticipates and meets the needs of both internal and external customers. Delivers high quality service and is committed to continuous improvement.  2. Consults with management on modifying business processes to enhance service delivery. Monitors own work to ensure quality and apply feedback to improve performance.  3. Integrates core values into the way work is done and how relationships are conducted.  4. Possesses knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.  5. Tailors communications based on others’ needs, motivations and agendas.

IT Quality Assurance

Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.

Level 2

1. Assists the project manager in designing IT project architecture during the project planning phase.

2. Tests programs with specific technical tools and testing methods and identifies issues in the IT quality assurance process.

3. Develops automation scripts for the IT quality assurance process.

4. Generates quality assurance status reports to senior management for ensuring smooth IT project operation.

5. Implements effective and corrective measures to deal with specific IT quality assurance issues.

Managing Multiple Priorities

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Level 2

1. Performs at least 2-3 concurrent activities without reducing productivity.

2. Completes current work according to assigned priorities.

3. Recognizes changing demands and priorities; validates changes with management.

4. Responds to day-to-day operational priorities while still making progress on project work.

5. Obtains information about how current assignments contribute to organizational goals.

Flexibility and Adaptability

Adapts as needed; knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment.

Level 3

1. Helps others adapt to changing environments and accept new situations.  2. Identifies and elevates process improvements.  3. Leverages prior experience as a help towards handling changing situations.  4. Makes progress in an atmosphere of ambiguity and uncertainty.  5. Recovers from disappointments and setbacks.  6. Works effectively with unstructured teams, situations, or environments.

Work Standards

Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Level 3

1.  Coaches others to develop effective techniques for producing expected results.  2. Confirms achievement and acceptance of results to ensure process closure.  3. Escalates unusual findings that could have an impact on future process cycles.  4. Mobilizes group to anticipate likely results expected in future process cycles.  5. Recognizes significant results in ways that sustain employee motivation to achieve.  6. Sets critical work standards and expectations for a group or unit.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.