Manager Core Infrastructure

Job Description

JOB INFORMATION

Title:

Manager Core Infrastructure

Officer Title:

Grade:

32

FLSA Classification:

Exempt

Date Last Edited:

10/14/2025

Reports To:

AVP Platform Engineering

Department:

IT

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1184

PRIMARY FUNCTION

Lead HVCU infrastructure team in designing, building, and maintaining scalable, secure, and highly available systems. This role is ideal for a seasoned engineer with strong leadership skills and a passion for operational excellence, automation, and cloud-native technologies.

•

Oversee the planning, deployment, and maintenance of servers, networks, storage, and cloud infrastructure

•

Develop and execute a forward-looking infrastructure roadmap aligned with business goals, scalability needs, and emerging technologies

•

Design and manage secure, resilient cloud and hybrid environments, ensuring optimal performance and cost-efficiency

•

Ensure 24/7 availability of core systems, networks, and services through proactive monitoring, redundancy planning, and incident response protocols

•

Engineer and maintain disaster recovery plans and backup strategies to minimize downtime and data loss

•

Evaluate and manage relationships with hardware/software vendors and oversee infrastructure budgets and procurement

•

Lead, mentor, and grow a high-performing infrastructure team, fostering a culture of innovation, accountability, and continuous improvement

•

Partner with DevOps, Security, and Application teams to support deployments, troubleshoot issues, and align infrastructure with product needs

•

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

•

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

•

Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Computer science, information technology, or related field

X

ITIL v3 or v4 foundation (or within 1 year of joining)

X

Certified Information Technology Manager (CITM) or comparable (or within 1 year of joining)

X

Minimum 10 Years

 Progressive experience in IT infrastructure

X

Minimum 5 Years

Leadership (Supervisor or higher)

X

Minimum 4 Years

Cloud Engineering

X

Minimum 4 Years

Systems Engineering

X

Minimum 4 Years

Network Infrastructure

X

Minimum 4 Years

Telephony & Unified Communications

X

•

Strong expertise in cloud platforms (Azure), container orchestration (Kubernetes), and CI/CD pipelines

•

Proficiency in infrastructure-as-code tools (Terraform).

•

Strong understanding of virtualization technologies (VMware vSphere/ESXi, Hyper-V)

•

Deep understanding of network architecture, protocols (TCP/IP, BGP, OSPF), firewalls (Palo Alto), load balancers, and SD-WAN technologies

•

Strong knowledge of telephony systems including VoIP, SIP, unified communications platforms, and contact center technologies.

•

Familiarity with monitoring and observability tools (e.g., SolarWinds, Datadog, Prometheus, Splunk).

•

Experience with enterprise storage systems (SAN, NAS, RAID), backup solutions (Veeam, Commvault), and disaster recovery planning.

•

Scripting skills in PowerShell, Bash, Python for automation and orchestration.

•

Excellent communication, leadership, and project management skills.

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Proven ability to manage budgets, timelines, and cross-functional teams.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

30

Occasionally

Travel outside of work location to attend meetings and training programs

Rarely

Travel outside of work location to provide applicable technical/physical support

Rarely

Travel outside of work location to cover in other locations and to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

•

Typically the noise level in the work environment is low to moderate.

•

May experience occasional job stress in dealing with difficult situations and/or high volume.

•

High energy, high impact atmosphere.

•

There are no significant hazardous conditions.

View Competencies

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.

2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.

3. Establishes best practices for internal and external service excellence.

4. Monitors industry for trends in enhancing member service with special attention to financial services.

5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.  2. Implements specific policies or practices based on laws or regulations governing these practices.  3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.  4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.  5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.  2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.  3. Develops new insights into situations; questions conventional approaches.  4. Implement change initiatives so as to minimize adverse impacts on people.  5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.   2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.   3. Implements the organization’s workforce development/planning strategies within business units.  4. Makes well-informed, effective and timely decisions, even when data is limited.  5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

IT SYSTEMS MANAGEMENT

Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.

Level 4

1. Creates criteria to measure the performance of IT systems management.

2. Promotes the use of standard procedures in supporting IT systems functions.

3. Leads discussions and answers complex questions regarding world-class infrastructure and management of IT systems.

4. Provides insight into management procedures to ensure excellent performance in IT systems.

5. Oversees the establishment and use of best practices in IT systems management.

6. Forecasts technological industry trends and methodologies in IT systems management.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.