Supervisor Payment Operations

Job Description

JOB INFORMATION

Title:

Supervisor Payment Operations

Officer Title:

Grade:

25

FLSA Classification:

Exempt

Date Last Edited:

9/16/2025

Reports To:

Manager Payment Operations

Department:

Payment Operations

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=1174

PRIMARY FUNCTION

Oversee the daily operations of the payment processing team, ensuring accurate, timely, and compliant execution of transaction processing. Responsible for overseeing staff productivity, resolving escalations, and collaborating with internal departments to support business objectives and member satisfaction.

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Supervise and lead a team of payment operations specialists, providing coaching, performance feedback, and development opportunities.

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Monitor daily payment processing activities including ACH, wire transfers, check processing, and internal settlements.

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Ensure compliance with internal policies, regulatory requirements (e.g., NACHA, PCI-DSS), and industry standards.

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Identify and support process inefficiencies and implement improvements to enhance accuracy, speed, and cost-effectiveness.

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Collaborate with IT, Risk, Compliance, and Customer Service teams to resolve issues and support cross-functional initiatives.

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Maintain and update SOPs, training materials, and audit documentation.

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Prepare and analyze operational reports, KPIs, and metrics to inform leadership and help inform strategic decisions.

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Manage internal escalations and exceptions, ensuring timely resolution and communication.

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Support system upgrades, testing, and implementation of new payment technologies or platforms.

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Participate in audits, risk assessments, and regulatory reviews as needed.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience.

Business Administration, Finance or related field

X

Minimum 3 Years

experience in payment operations, banking, or financial services.

X

Prior supervisory or team leader experience

X

Experience with real-time payments (RTP), FedNow, or digital wallets.

X

Familiarity with fraud detection and prevention tools.

X

Lean Six Sigma or process improvement certification.

X

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Strong understanding of payment systems, transaction lifecycles, and regulatory frameworks.

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Proficiency in payment platforms, core banking systems, and Excel; experience with automation tools is a plus.

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Excellent organizational, analytical, and problem-solving skills.

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Strong communication and interpersonal abilities.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Lift and/or move objects

30

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 1

1. Coaches others regarding professional commitment and assumption of accountability.

2. Demonstrates active listening. Supports constructive resolution of conflicts in a timely manner. 

3. Documents knowledge that can be transferred to other groups. Shares information to gain commitment and understanding in achieving objectives.

4. Promotes collaboration and champions behaviors that inspire cohesiveness and move the organization to reach a vision.

5. Reinforces positive contributions and recommend adjustments for improving outcomes.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 2

1. Creates a positive team environment by celebrating successes and driving excellence.

2. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments.

3. Effectively communicates the connection between culture and the business strategy.

4. Implements effective strategies and activities that promote long term customer loyalty.

5. Inspires and strives for excellence in all aspects of work including setting high performance goals for oneself and others.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 1

1. Clearly communicates expectations and what results look like. Uses ongoing communication and feedback to promote team motivation to achieve objectives.

2. Complies with specific policies or practices based on laws or regulations governing these practices.

3. Effectively navigates and utilizes formal and informal communication and decision-making channels.

4. Gives honest, timely feedback, including difficult discussions about taking ownership for one's decisions, actions and results.

5. Identifies barriers to goal achievement and provides necessary tools, resources, and development to overcome obstacles.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 1

1. Celebrates incremental success in creating change and assists others in seeing the role they can play in transforming the organization.

2. Leverages intellectual curiosity to remain current and prepare for potential change.

3. Open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

4. Perceives, assesses and helps manage the emotions of self and others while simultaneously exhibiting drive and commitment to results.

5. Recovers quickly from setbacks and maintains composure under stress.

Accuracy and Attention to Detail

Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Level 4

1. Supports and communicates the organization's quality management process.

2. Discusses the value and associated costs of formal walkthroughs.

3. Designs techniques for measuring the cost and impact of errors.

4. Evaluates manual and electronic tools and techniques for enhancing accuracy.

5. Coaches others in methods of identifying and correcting errors, oversights and omissions.

6. Monitors the industry for new tools and techniques in assuring accuracy.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.