Sr End User Technology Engineer

Job Description

JOB INFORMATION

Title:

Sr End User Technology Engineer

Officer Title:

AVP

Grade:

32

FLSA Classification:

Exempt

Date Last Edited:

3/28/2025

Reports To:

Sr. Vice President IT Service Delivery

Department:

IT Service Delivery

URL Link

https://hvfcu.jdxpert.com/ShowJob.aspx?EntityID=2&jobcode=962

PRIMARY FUNCTION

Responsible for guiding the implementation and processes to support all end user technology at Hudson Valley Credit Union.  Act as a 2nd tier of support for Desktop and Infrastructure teams.  Lead and assist with desktop, mobile, audio-visual, cloud and internal customer productivity tools.  Create processes, standards and guidelines for the support and maintenance of all in-scope technology.

•

Create documented standards and procedures for support staff to follow

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Build and implement “golden image” templates to be used for the enterprise wide deployment of end user technology

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Oversee the implementation of Audio-Visual technology and ensure best practices are followed

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Coordinate with QA, Architecture and Information Security to ensure end user technology adheres to security standards and maintains a technology roadmap.

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Build escalation processes to act as a 2nd tier of support for HVCU Information Technology support teams and mentors those teams to continually develop their knowledge, skills and abilities

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Build, design and maintain Windows System Center Configuration Manager (SCCM).  Ensure procedures and tools for creation of software packages exist and are kept current.

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Create automations to assist in the management and deployment of software, tools and configurations at scale.

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Create procedures for the management of HVCU’s mobile devices

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Perform as HVCU’s on-staff Microsoft 365 expert, being a point of escalation and continuing to investigate new features for HVCU staff.

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Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.

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Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.

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Responsible for regular and predictable attendance including punctuality.

Bachelor’s Degree

Information Technology, Computer Science or related field.

X

Minimum 8 Years

Experience as an engineer and/or administrator of Microsoft systems

X

Minimum 5 Years

Experience administering Windows SCCM

X

Minimum 5 Years

Experience supporting Microsoft 365

X

Minimum 2 Years

Experience with public cloud platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, etc

X

Minimum 3 Years

Proficiency in scripting and automation (e.g., PowerShell, Azure CLI).

X

Minimum 2 Years

Expertise in planning, deploying & support end-point security solutions

X

Minimum 2 Years

Experience support Audio-Visual Deployments

X

Minimum 5 Years

Work history in Credit Union or Financial Institution

X

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Ability to multi-task and handle varying deadlines within a fast paced work environment.

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Ability to think and act strategically and proactively.

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Advanced analytical skills and experience with Information technology and/or data analysis.

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Ability to understand and accurately apply advanced mathematical concepts

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Must have advanced analytical, communication and interpersonal skills.

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Advanced proficiency in Microsoft Office Software (Word, Excel, Outlook, PowerPoint, etc.)

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Advanced verbal, written and presentation skills.

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Ability to work in a fast-paced environment.

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Ability to think and plan strategically.

PHYSICAL DEMANDS

Frequency

Physical Demand

Weight (lbs.)

Frequently

Sit for prolonged periods of time

Frequently

Required to communicate verbally

Frequently

Normal range of vision and hearing abilities required

Occasionally

Travel outside of work location to attend meetings and training programs

Frequently

Required to skillfully operate a computer, telephone and other standard office equipment

WORK ENVIRONMENT

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Typically the noise level in the work environment is low to moderate.

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May experience occasional job stress in dealing with difficult situations and/or high volume.

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May experience occasional job stress in response to job demands.

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High energy, high impact atmosphere.

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There are no significant hazardous conditions.

View Competencies

Reliability Engineering - HTH

Knowledge of and ability to utilize various tools and techniques for ensuring product reliability, availability and maintainability.

Level 3

1. Monitors the operation of reliability engineering processes and procedures.

2. Advises others on the selection of tools and approaches for testing the reliability of mechanical and electronic components.

3. Develops performance detractors and criteria to assess and recommend product reliability improvements.

4. Consults on the implementation of accelerated testing methods in reliability engineering.

5. Manages reliability improvement projects and defines success criteria.

6. Analyzes and optimizes manufacturing processes to improve hardware reliability during the production phase.

Service Excellence

Consistently incorporates Hudson Valley's member and employee value proposition, reinforcing organizational culture and brand differentiators.

Level 3

1. Creates a sense of accountability and personal ownership for employees and self.  2. Designs strategies to inspire peers and business unit to raise the bar of customer service delivery.  3. Monitors industry for trends in enhancing member service with special attention to financial services.  4. Establishes best practices for internal and external service excellence.  5. Systematically identifies potential problems when designing systems/processes using techniques including brainstorming and cost/benefit analyses to reduce the chances of unnecessary problems.

Results Driven

Drives critical activities to completion. Meets organizational goals and customer expectations.

Level 2

1. Clearly communicates expected results. Uses motivational tactics to generate team buy in. Consistently measures progress and refocuses efforts to ensure attainment.  2. Implements specific policies or practices based on laws or regulations governing these practices.  3. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.  4. Takes full responsibility for results, keeping stakeholders properly informed of status, issues and potential problems.  5. Understands the organizations influence dynamics and uses that information to establish alliances to achieve organizational goals and objectives.

Resiliency

Adapts positively to changing environments in order to achieve business results.

Level 2

1. Anticipates the impact of change in markets, politics, and culture on the organization and its clients.  2. Deals effectively with pressure; remains optimistic and persistent, even under adversity.  3. Develops new insights into situations; questions conventional approaches.  4. Implement change initiatives so as to minimize adverse impacts on people.  5. Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.

Leadership

Leads people towards meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters diversity, development, teamwork and continuous improvement.

Level 2

1. Creates a connection to demonstrate how daily actions contribute to organizational outcomes. Coaches team to assume full responsibility for shared goals and objectives.   2. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods.   3. Implements the organization’s workforce development/planning strategies within business units.  4. Makes well-informed, effective and timely decisions, even when data is limited.  5. Takes a stand, maintains integrity and tactfully defends position in the face of significant opposition.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this position.  Additional functions and requirements may be assigned by supervisors as deemed appropriate, with or without notice.

Nothing contained in this material creates a contract of employment between an employee and Hudson Valley Credit Union or otherwise alters the at-will nature of the employment relationship.

Are you able to perform the essential functions listed in this job description with or without reasonable accommodation?  YES_______  NO_______

By signing below you certify that you have received this job description and understand the requirements, essential functions and duties of the position.  If you are currently employed in this position, your signature acknowledge that this job description accurately describes the position, including its essential functions.

Name:  _____________________________________________

Signature: _____________________________________________

Date:  _____________________________________________ 

Please also note that Hudson Valley Credit Union respects the religious beliefs and practices of employees and will, on request, reasonably accommodate its employees when a reasonable accommodation is available that does not create an undue hardship on the Credit Union’s business.  Therefore, unavailability for work due to religious observances or practices may not be a bar to employment.